Manager- Admissions

4 weeks ago

pune, India MIT World Peace University Full time
Dear Candidate,
We have an Urgent opening for Manager- Admissions ( Students Counselling)
6 years of Call Center Experience is a must with at least two years in a Supervisory/Managerial role.
Brief: The manager of Admissions (Counselling Centre) is responsible for managing the performance of a team of Education Counsellors who deal with our potential students. We are looking for a qualified team leader to manage our team and provide effective guidance. The individual will be responsible for supervising, managing, and motivating team members daily.
Reports to: Counselling Centre Head
Roles and Responsibilities:
1. The Team Leader should understand and monitor the relevant KPIs (Key Performance Indicators) of individual performance and team performance.
2. He/She should proactively highlight and act for poor performance & reward exceptional performance.
3. Creating an inspiring team environment with an open communication culture
4. He/She should be able to set clear team goals according to University Guidelines and performance parameters.
5. The individual should work in a way that is conducive to required deadlines.
6. Oversee day-to-day operations, monitor team performance and report on metrics, discover training needs and provide coaching, listen to team members feedback, and resolve any issues or conflicts.
7. Individuals should be able to suggest and organize team-building activities.
8. Willingness to pick up the phone and take up Customer/Candidate escalations and resolve them when a team member needs assistance with escalated / non-standard calls/emails/chats etc.
9. Random audit of inbound & outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to university policies and procedures.
10. This individual will assist in developing, creating, and implementing call center quality/queue management processes and procedures; as well as making recommendations for enhancements to training materials.
11. Maintains the Standard Operating Procedures, FAQs, and other Documents required for effective team management & queue management.
12. Performs call monitoring and provides trend data to the management team.
13. Handling of the MIS database of the department
14. Maintenance of Documentation / Records
15. Coordinate and do necessary follow-up with Faculty Coordinators for required information, as and when necessary, and impart updates to the team
16. Any other functions or duties that may be assigned from time to time.
Essential Skills:
1. 6 years of Call Center Experience is a must with at least two years in a Supervisory/Managerial role.
2. Excellent verbal, written, and interpersonal communication skills.
3. Outstanding customer service skills and dedication to providing exceptional customer care.
4. Must be a self-motivator and self-starter.
5. Focus on quality and customer service.
6. Exceptional listening and analytical skills
7. Solid time management skills
8. Must be able to effectively deal with people at all levels inside and outside of the Company.
9. Ability to multitask and successfully operate in a fast-paced, team environment.
10. Must adapt well to change and successfully set and adjust priorities as needed.
11. Must be proficient with Microsoft Office (Intermediate Word, Excel and PowerPoint)

  • Admission Counsellor

    2 weeks ago

    Pune, India International Institute Of Aviation pvt Ltd Full time

    1.Counsel the students and guide them with the right Career Options 2. Convert the walk-ins admission for the Aviation,Hospitality and Tours and Travel management degree and Diploma Courses 3.Ensure to meet the sales/Revenue targets set for the branch. 4.Create Sales Pipeline & Convert leads to meet and exceed targets 5 Complete daily goals through...

  • Admission Counselor

    2 weeks ago

    Pune, India The Academy School Full time

    **1.** **Pre Admissions - Marketing** a. Have a thorough knowledge of all admissions procedures b. Draft advertisements for insertion in newspapers/periodicals and on the website c. Ensure release of ads through all channels d. Follow up with vendors for release of ads e. Liaise with other schools in Pune f. Prepare and, if required, make presentations...

  • Admission Counsellor

    2 weeks ago

    Pune, India Itvedant Education Pvt Ltd Full time

    Responsible for the end to end student admission cycle. - Handling of student enquiries effectively. - Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students. - Achieving targets set by the Reporting Manager. - Maintain a MIS of the students who have taken admissions or have done enquiries - Enhances...

  • Admission Counsellor

    2 weeks ago

    Pune, India Innocent Times School Full time

    **Position: Admission Counsellor **(at Aundh, Pune) **Job Summary**: The Admission Counsellor (AC) will hold dual responsibility of managing existing student as well as prospective admission. The AC will be responsible for recruiting and enrolling students for the school. AC will help prospective student’s parents understand the school & its philosophy,...

  • Admission Counselor

    2 months ago

    pune, India Itvedant Education Pvt. Ltd. Full time

    Responsible for the end to end student admission cycle.Handling of student enquiries effectively.Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.Following up with the candidate for joining the course/ programme and for the payment.Making follow up calls for due payments from the...

  • Admission Counsellor

    3 weeks ago

    Pune, India Itvedant Education Pvt Ltd Full time

    Responsible for the end to end student admission cycle. - Handling of student enquiries effectively. - Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students. - Achieving targets set by the Reporting Manager. - Maintain a MIS of the students who have taken admissions or have done enquiries - Enhances...

  • Admission Coordinator

    2 months ago

    Pune, India Inspiration School Of Aesthetics Pvt Ltd Full time

    Coordinate with marketing communications team for preparing or updating admission materials, institute publications and web sites. - Maintain a student admissions database with clear and complete student enrolment files. - Address student queries and complaints in timely fashion. - Review the new student lists with the Admissions Head and Finance...

  • Admission Coordinator

    3 weeks ago

    Pune, India Inspiration School Of Aesthetics Pvt Ltd Full time

    Coordinate with marketing communications team for preparing or updating admission materials, institute publications and web sites. - Maintain a student admissions database with clear and complete student enrolment files. - Address student queries and complaints in timely fashion. - Review the new student lists with the Admissions Head and Finance...

  • Admission Counselor

    2 months ago

    Pune, India Itvedant Education Pvt. Ltd. Full time

    Responsible for the end to end student admission cycle.Handling of student enquiries effectively.Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.Following up with the candidate for joining the course/ programme and for the payment.Making follow up calls for due payments from the...

  • Admission Counselor

    2 months ago

    Pune, India Itvedant Education Pvt. Ltd. Full time

    Responsible for the end to end student admission cycle.Handling of student enquiries effectively.Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly.Following up with the candidate for joining the course/ programme and for the payment.Making follow up calls for due payments from the...

  • Admission Counselor

    2 months ago

    Pune, India Itvedant Education Pvt. Ltd. Full time

    Responsible for the end to end student admission cycle.Handling of student enquiries effectively. Explaining the candidate about the available IT courses and its payment plans and resolving their doubts and queries accordingly. Following up with the candidate for joining the course/ programme and for the payment. Making follow up calls for due payments from...

  • Admission Counselor

    2 weeks ago

    Pune, India New Pune Public School Full time

    Need an Experienced Female Admission Counsellor who already have got experienced at taking admissions, admission related calls, entries, handling Parents and an academic sector. She should have good and beautiful personality and good communication skill. She can handle overall academic management, handle or resolve the querries of students and their...

  • Admission Incharge

    4 weeks ago

    Pune, Maharashtra, India Assignedge Network Pvt Ltd Full time

    **Admission Incharge** Location**: - Pune** **Admissions Incharge Responsibilities**: - Assisting with client queries and admissions procedures. - Managing the admissions and onboarding for the organization. - Organizing and inputting information to databases. - Planning and coordinating with the admissions team about events and other important dates. -...

  • Admission Counsellor

    2 months ago

    Pune, India Astitva HR Solutions Private Limited Full time

    **Primary responsibilities**: - Achieve admissions target for respective programs, - overview performance of deputy managers/counsellors, - input and support to webinars/seminars/workshops, - adherence to admission process, - Post-admission (sales) support and engagement. **Required skills**: - Proven experience as a guidance counsellor or teacher...

  • Admissions Officer

    2 weeks ago

    Pune, India MNR Solutions Private Limited Full time

    Urgent hiring for Admission officer - Field Sales CTC- 6 LPA Location - Pune Qualification - Graduation Roles & Responsibility - Generate admissions by maintaining a continuous influx of data by conducting “Above The Line” (ATL) & “Below The Line” (BTL) marketing activities such as - seminars in schools, open seminars in town & residential spots...

  • Admissions Officer- Pune

    2 weeks ago

    Pune, India MNR Solutions Private Limited Full time

    **Urgent Hiring for Admission Officer - Field Sales - Pune** **Location-** Pune **Qualification-** Graduation **Experience-** Minimum 1 Year in Sales **Salary-** Up to 6 LPA **Gender-** Male Only **Skills-** - Field Sales - Direct Sales - B2C Sales - Educational Sales - Counselling in education or careers counselling **Purpose of the Admission Officer...

  • Admission Counselor

    7 days ago

    Umbraj, Pune, Maharashtra, India Assignedge Network Pvt Ltd Full time

    Responsibilities: - Serve as the primary point of contact for prospective students and families, providing information about academic programs, admissions requirements, financial aid, and campus life. - Conduct individual and group admissions counseling sessions, both in-person and virtually, to assist students in exploring educational opportunities and...

  • Admission Counselor

    2 months ago

    Pune, Maharashtra, India New Pune Public School Full time

    Need an Experienced Female Admission Counsellor who already have got experienced at taking admissions, admission related calls, entries, handling Parents and an academic sector. She should have good and beautiful personality and good communication skill. She can handle overall academic management, handle or resolve the querries of students and their...

  • Admission Counselor

    2 days ago

    Pune, Maharashtra, India New Pune Public School Full time

    Need an Experienced Female Admission Counsellor who already have got experienced at taking admissions, admission related calls, entries, handling Parents and an academic sector. She should have good and beautiful personality and good communication skill. She can handle overall academic management, handle or resolve the querries of students and their...

  • Admission Counselor

    2 months ago

    Katraj, Pune, Maharashtra, India Itvedant Education Pvt. Ltd. Full time

    Sr. Career Guide: Requirement: Min 1 year of exp in admission counselling No weekend availability (sat sun will be working) - Responsible for the end to end student admission cycle.Handling of student enquiries effectively. - Timely updation and scheduling of upcoming batches to all the concerned team members, trainers and students. - Achieving targets set...