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Data Integration Specialist

2 months ago


Kolkata, India Jalubro Full time
The professional services group at Jalubro is growing

The Cloud Solutions team, within the broader professional services group, drives custom data integrations, using whatever tech it takes to help our clients get the most out of Legal Tracker, a legal matter-management and e-billing solution, as well as other legal applications.

Our team is looking for highly self-motivated, resourceful professionals to join us. The ideal candidate will be:

Tech-minded and data-savvy. Able to represent complex technical concepts simply and professionally with clients and internal stakeholders alike. Able to internalize priorities and drive action in alignment with larger business goals. A Day in the Life On any given day, these are some things you’ll get to do with the professional services team at Jalubro.

Scope

potential projects with clients via email, phone, and in person. Resolve

technical issues, monitor integration errors, and communicate results. Develop

custom integrations with ETL/Custom software. Consult

with Sales, Client Success, and Support teams to deliver the best possible experience for our clients. Collaborate

internally to improve team resources and establish best practices. Key Responsibilities

Own the full project lifecycle (Requirements gathering and sales consultation, implementation, user acceptance testing, and signoff). When client business needs change, collaborate with the professional services group to recommend and execute improvements to existing integrations. Demonstrate high personal accountability by providing timely status updates and communications on sensitive and high-visibility efforts and issues. Maintain a high degree of hardware and software awareness in areas of responsibility. Research, develop, implement, test, and troubleshoot customized data integration solutions. Work with internal stakeholders to present a united and professional image to our clients in accordance with professional services’ standards and methodology. Assist with and/or drive system testing, user acceptance testing, data conversion, and user training when needed. Address client issues on time and help guide client training and issue resolution. As part of each project team, act as a stakeholder in developing project timelines and collaborate with other stakeholders to champion mutual success in delivering established milestones. Work with internal project teams to gather requirements, iterate on client feedback, define best practices, and design and deploy solutions and enhancements. Mock up and present your ideas and your work for peer groups, business partners, senior leaders, and customers. Assess and resolve security vulnerabilities as you work. Monitor our active integrations for errors, take timely action to resolve problems and implement improvements.

Qualifications, Experience, Knowledge and Skills

Required:

Bachelor's Degree in Business, Computer Science, Information Systems or equivalent degree/experience 3-5 years’ experience in a technical role such as Data Analysis, Tech. Support, Tech. Implementations, or Tech. Project Management 3-5 years’ experience in a client-facing or operational role Experience with data transformation using Excel, SQL, Access, ETL software, or similar platforms. Experience scoping and managing technical projects with non-technical stakeholders. The ability to communicate effectively about your work Ability to travel up to 25% Occasional availability to work after hours and/or weekends during periods of high volume Preferred:

Experience with ETL tools, i.e., Adeptia, Informatica, Alteryx, etc. Experience with SQL and familiarity with generally accepted database principles Experience with Java, another programming language, and/or Windows scripting language Prior Enterprise and/or SaaS-based software experience