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Training Services Coordination and Logistics Associate IV

3 months ago

noida, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.
  • Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Has advanced and specialized expertise within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided
  • Suggests work procedure and practice improvements to improve efficiency.

Leadership

  • Serves as a team lead.
  • May allocate work to team members.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

  • Exchanges information and ideas effectively.
  • Uses tact and diplomacy when dealing with others.

Responsibility Statements

  • Directs and coaches training coordination and logistics support team in their day-to-day activities.
  • Communicates directly with clients and training participants, including those that are higher profile.
  • Single point of contact for client and training participant escalations on issues and concerns.
  • Schedules and plans complex classroom facilities in support of classroom delivery and other events.
  • Reserves and books classrooms and manages printing and shipping of materials.
  • Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
  • Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
  • Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
  • Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
  • Functions as producer/manager for Virtual Instructor-Led Training (vILT).
  • Performs other duties as assigned.
  • Complies with all policies and standards.