Customer Support Voice

3 weeks ago

Mumbai, India 2coms Full time

​ Job Description – Customer Service Representative (Voice Process) Department: Customer ServicesClient: MDC2Level: 13Shift: Night ShiftCTC: ₹25,000Markup: 18%Role Overview: We are looking for enthusiastic Customer Service Representatives to handle voice-based customer interactions. The role involves resolving customer queries, providing timely support, and ensuring a smooth customer experience. Responsibilities: Handle inbound and outbound customer calls professionally. Resolve customer issues, queries, and requests with accuracy and clarity. Maintain detailed and accurate call records in the system. Ensure high levels of customer satisfaction during every interaction. Follow communication guidelines and adhere to process compliance. Collaborate with internal teams when required for issue resolution. Eligibility Criteria: Excellent verbal communication skills (must). 0–6 months of experience (freshers preferred). Only 2025 graduates are eligible. Post-graduates are not eligible. Non-tech graduates only. Willing to work in night shifts . Skills Required: Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Customer-focused approach. Problem-solving skills with a positive attitude. ​ Requirements Requirements: Excellent verbal communication skills. 0–6 months of experience (freshers preferred). Must be a 2025 graduate . Post-graduation is not allowed . Non-tech graduates only. Ability to work in night shifts . Strong interpersonal and customer-handling skills. Basic computer knowledge and ability to maintain documentation. Positive attitude and willingness to learn. Benefits Benefits: Provident Fund (PF) Both-way cab facility provided Night shift allowance (as per company policy) Opportunity to work with a top MNC Growth and career development opportunities Supportive work environment

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