Senior Service Delivery Manager

3 weeks ago

Bengaluru, India Excis Compliance Full time

WE'RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER AT INDIA

Excis is a global IT support leader globally, driven by innovation and collaboration.

Start your journey with Excis and grow with us

We are looking to recruit a fulltime Service Delivery Manager to join our AMS/LATAM team to look after our large global clients.

Working hours to support US


• 8:00 AM – 5:00 PM CDT


• 7:00 AM – 4:00 PM CDT

What you will do:

  • Client & Service Management:
    Oversee multiple client accounts, ensuring adherence to KPIs, SLAs, and quality standards; lead regular client and business review meetings, including quarterly operational reviews.
  • Team & Resource Coordination:
    Manage global internal engineering teams and third-party suppliers; handle engineer schedules, timesheets, and leave requests while supporting recruitment efforts.
  • Operational Excellence:
    Drive consistent, high-quality service delivery; act as the primary liaison between clients, engineers, and Excis teams, and champion a positive, solutions-focused culture.
  • Financial Oversight:
    Ensure project profitability through effective forecasting, budgeting, and revenue growth strategies; provide accurate monthly billing inputs to Finance.
  • Leadership & Strategy:
    Promote service excellence within your region and contribute to the long-term strategic delivery goals of the AMS/LATAM team
  • Additional Duties:
    Support executive leadership, act as backup to the Region Manager, manage escalations, lead team meetings and training, mentor staff, and assist with regional financials.

What you need

  • University degree, diploma, or equivalent experience in a similar role
  • 5–10 years of experience in IT Project Management and Service Delivery across medium to large projects
  • ITIL and Project Management certifications are highly desirable
  • Proven ability to manage global projects in an agile environment with a strong delivery focus
  • Proficient in MS Word, Excel, PowerPoint, MS Project, with excellent time management skills.

Why Join Us?

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in INDIA

  • Service Delivery Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 60,00,000 - ₹ 1,80,00,000 per year

    Senior Associate Service Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow,...

  • Service Delivery Specialist

    6 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Service management specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Senior Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Excis Compliance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    WE'RE HIRING AS A SENIOR SERVICE DELIVERY MANAGER AT INDIAExcis is a global IT support leader globally, driven by innovation and collaboration.Start your journey with Excis and grow with usWe are looking to recruit a fulltime Service Delivery Manager to join our AMS/LATAM team to look after our large global clients.Working hours to support US• 8:00 AM –...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India Information Services Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description Service Delivery Manager GovernXBangalore, IndiaApply Description Role Summary The Senior Service Delivery Manager (SDM) is a critical leadership position with at least 12-15 years experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface...

  • Service Delivery Specialist

    6 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Service Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Information Services Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role SummaryThe Senior Service Delivery Manager (SDM) is a critical leadership position with at least 12-15 years' experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational performance, contractual...

  • Service Delivery Manager

    1 week ago

    Bengaluru, India ISG (Information Services Group) Full time

    Job Description Description Role Summary The Senior Service Delivery Manager (SDM) is a critical leadership position with at least 12-15 years experience responsible for the successful end-to-end delivery of services to a key client or set of clients. This role serves as the executive client interface and single point of accountability for operational...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, India ISG (Information Services Group) Full time

    DescriptionPosition/ Job Title:**Service Delivery Manager Location: Bengaluru, KarnatakaJob Description for the Position:** The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionPosition/ Job Title:**Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:**The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and...

  • Senior Service Delivery Manager

    1 week ago

    Bengaluru, India Ascendion Full time

    We’re Hiring: Service Delivery Manager (Java Delivery)Location: Bangalore HybridExperience: 14+ yearsNotice Period: Immediate to 15 DaysMain Skills: Java/J2EE, Spring Boot, REST APIs, Microservices, Agile/Scrum Delivery, Service Delivery Management, Team Leadership, Client & Stakeholder Management, Cloud (AWS/Azure/GCP), DevOps (Jenkins, Docker,...