Collections Executive – Bangalore

2 weeks ago

Bengaluru, India TSI - Transworld System, Inc Full time

  • Please Note:

  • English language proficiency is requiredfor this role.

  • This is a full-time, work from office role.
  • This requires a U.S. schedule - India Night shift.

Work Location: This is a Work from Office position and location is Bangalore at:

Block 12B, Pritech Park,3rd Floor,
SEZ Survey No 51-64/4,
Bellandur,Village. Bldg 9A Rd,
Bengaluru –Karnataka

Shift: Night

Contact: Nirmala

Pay: ₹20, ₹35,000.00 per month plus incentives

Build Your Future Come join our thriving team as a Call Center Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the Collections arena.

Why should you consider TSI (part of TSI family of companies)?

  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous Incentive opportunity
  • Comprehensive benefits package available: including medical insurance, paid time off and paid holidays
  • Transport facility (As per policy and shift) - Transportation provided
  • Working 5 days/week

In This Role, You Will:

  • Contact debtors to discuss overdue accounts and negotiate payment options.
  • Handle inbound calls from debtors and provide payment solutions.
  • Explain payment plans and the importance of timely payments.
  • Update account notes accurately and adjust statuses per guidelines.
  • Research and resolve disputed balances.
  • Review accounts to be recommended for closure and assists in report preparation.
  • Adhering to all applicable laws and regulations related to debt collection.
  • Participate in team meetings and suggest process improvements.
  • Ensure compliance with debt collection laws and regulations.
  • All other duties as assigned.

Ideal Candidate Qualifications:

  • Strong English skills (written & verbal).
  • International credit card collections, sales, or retention experience is a plus.
  • Candidates with prior international customer service experience will also be considered for this role
  • Must follow a set schedule, including breaks and lunches.
  • Strong communication, negotiation, and active listening skills.
  • Proficient in computer navigation.
  • Experience with automated dialers preferred.
  • HSC or Diploma / Graduation required
  • Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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