Professional Services Engineer
7 days ago
The professional services role within Arista takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability.
Job Description
Lead the design, deployment, and configuration of Arista's networking solutions, including switches, routers, and software-defined networking (SDN) components.
Work with clients to understand their network architecture and customize solutions to meet specific requirements.
Ensure seamless integration of Arista solutions with existing customer infrastructure.
Diagnose and resolve complex network issues in a timely manner, working closely with Arista's support and engineering teams as needed.
Perform network audits and health checks, providing recommendations for optimization and performance improvements.
Stay up-to-date with the latest networking technologies, trends, and Arista product developments.
Develop deep expertise in Arista's product portfolio and related technologies, such as cloud networking, network automation, and Data Center and Service Provider solutions.
Contribute to the development of best practices, technical documentation, and tools to enhance the delivery of professional services.
Act as a customer advocate within Arista, providing feedback to product management and engineering teams on customer needs and product enhancements.
Build and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction.
Participate in post-project reviews to gather customer feedback and identify opportunities for improvement.
Ensure all projects comply with relevant industry standards, security protocols, and customer-specific requirements.
Maintain detailed documentation of network designs, configurations, and project deliverables for future reference.
Manage project timelines, deliverables and align with PM to ensure successful completion of professional services engagements.
Serve as a technical point of contact for customers, providing guidance and support throughout the project lifecycle.
Conduct technical workshops, training sessions, and knowledge transfer with customer teams.
Support pre-sales activities by providing technical expertise during customer engagements and proof-of-concept (POC) trials.
Technical Capabilities
Expertise in designing and deploying industry-leading networking solutions, particularly in Spine-Leaf architecture (L2LS/L3LS).
In-depth knowledge and hands-on experience with networking protocols and concepts, including MLAG, VXLAN, EVPN, BGP, OSPF, ISIS, L2 technologies, and multicast.
Comprehensive understanding of DC, SP, or Enterprise-level network architecture, including OSPF, BGP, L2 technologies, multicast, MPLS, and SP core networks.
Proficiency in L2 technologies such as STP, PVST, MSTP, RSTP, and EtherChannel, with the ability to configure and troubleshoot these protocols.
Experience in provisioning new services on the network, performing upgrades (e.g., OS patches, vulnerability management), and maintaining network performance.
Basic knowledge of Linux, Python/Bash scripting, and VMware, with the ability to automate network tasks and manage virtual environments.
Qualifications
Industry experience focused on IP networks. Engineer (5-12 Years)
Engineering Degree (B.Tech, BE), Telecom/Electronics (or similar)
Arista EOS and Cloud Vision experience will be an added advantage.
CCIE and/or JNCIE certifications/ equivalents
Excellent written and verbal skills.
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