Business Analyst

4 weeks ago

Anywhere in IndiaMultiple LocationsOverseasInternational Hashone Careers Private Limited Full time

Job Overview :

We are seeking a highly skilled and dynamic Business Analyst : CRM(Retail Banking Domain) to act as a key bridge between our technical teams, business stakeholders, and customer relationship management (CRM) systems. This role is ideal for someone who combines a strong technical background with an understanding of business processes and strategy, particularly in the context of CRM tools and systems. You will be responsible for overseeing technology-driven business improvements and ensuring the seamless integration of CRM systems to optimize customer interactions and drive business growth.

Responsibilities :

- Collaborate with technical teams and business stakeholders to understand business requirements and translate them into technical specifications, with a focus on CRM systems.

- Lead the planning, execution, and delivery of CRM-related technology projects, ensuring they are completed on time, within scope, and on budget.

- Optimize and integrate CRM solutions (such as Salesforce, Microsoft Dynamics, or other platforms) to enhance customer engagement, sales processes, and overall business efficiency.

- Act as a liaison between IT and business teams to ensure alignment between CRM initiatives and business goals.

- Conduct technical assessments and identify opportunities for system improvements, optimizations, and new CRM solutions.

- Analyze customer needs, market trends, and competitive landscapes to help shape CRM strategies that support business objectives.

- Develop and present business cases, proposals, and project plans for new CRM features and technical solutions.

- Monitor CRM system performance, resolve issues, and recommend enhancements or upgrades to improve user experience.

- Foster a culture of continuous improvement, innovation, and efficiency within the team and the organization.

- Provide leadership and guidance to both technical and business stakeholders throughout the CRM project lifecycle.

- Ensure all technical documentation related to CRM systems is accurate and up to date.

- Assist in training and supporting users on CRM tools and best practices, ensuring smooth adoption across the organization.

Mandatory Skills & Qualifications :

- Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field. MBA or similar advanced qualifications are a plus.

- Proven experience (7+ years) in a Technical Business Manager or Business Analyst role with a focus on technology and CRM projects.

- Strong understanding of CRM systems (Salesforce, Microsoft Dynamics, HubSpot, or similar) and their integration with business processes.

- Experience with software development processes (Agile, Scrum, Waterfall) and technical frameworks.

- Exceptional communication skills, both written and verbal, with the ability to engage with both technical teams and non-technical stakeholders.

- Knowledge of business process modeling, requirements gathering, and system analysis, especially in the CRM domain.

- Technical proficiency in at least one major programming language (e.g., Java, Python, C++) or understanding of key technologies (cloud platforms, data analysis tools, ERP systems).

- Experience in managing CRM system implementations, customizations, and upgrades.

- Strong leadership skills with the ability to inspire, motivate, and manage cross-functional teams.

- Ability to think strategically and align technical solutions with business goals, particularly with CRM.

- Strong organizational skills with a keen attention to detail and the ability to manage multiple tasks simultaneously.

Preferred Skills :

- Experience with Agile methodologies and project management tools (e.g., Jira, Trello, Asana).

- Familiarity with cloud-based CRM platforms such as Salesforce, Microsoft Dynamics 365, or HubSpot.

- Understanding of data analytics and business intelligence tools (e.g., Power BI, Tableau) to gain insights from CRM data.

- Knowledge of enterprise resource planning (ERP) systems such as SAP, Oracle, or similar.

- Experience in customer engagement strategies and automation within CRM systems

(ref:hirist.tech)

  • Business Analyst

    3 days ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    Job Overview : We are seeking a highly skilled and dynamic Business Analyst : CRM(Retail Banking Domain) to act as a key bridge between our technical teams, business stakeholders, and customer relationship management (CRM) systems. This role is ideal for someone who combines a strong technical background with an understanding of business processes and...

  • Technical Business Solutions Consultant

    2 days ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    **Job Summary**We are seeking a highly skilled and dynamic Business Analyst to join our team. As a Business Analyst, you will play a critical role in bridging the gap between our technical teams, business stakeholders, and CRM systems. You will be responsible for overseeing technology-driven business improvements and ensuring the seamless integration of CRM...

  • Business Analyst

    4 weeks ago

    Anywhere in India/Multiple Locations Begig Full time

    One of our clients(TechM) is looking to hire a Business Analyst - Cloud FinOps on a contract basis, please see the details below:. Job Role : - FinOps Analyst. Job Type : Contract. Duration : 6 months. Work Mode : Remote. No of hours : 8-9 hours per day(1 QTY/ 12PM to 10PM). Role Summary :- The FinOps Analyst will play a critical role in managing and...

  • Business Analyst

    3 weeks ago

    Anywhere in India/Multiple Locations Techiebutler Full time

    Job Title : Business Analyst - Strategy & AnalyticsCompany : TechiebutlerJob Type : Full-TimeAbout TechiebutlerAt Techiebutler, we're revolutionizing the way businesses make decisions by empowering them with actionable insights. Join our dynamic Strategy & Analytics team, where data meets strategy to drive innovation and efficiency.Role Overview :We are...

  • Business Analyst

    2 days ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    Key Responsibilities : Contact Center Deployment : - Lead the deployment of contact center solutions within the banking domain.- Collaborate with cross-functional teams to ensure seamless implementation.- Provide expertise in deploying Salesforce or MS Dynamics 365 for contact centers (preferred).Stakeholder Management : - Effectively manage and liaise with...

  • Business Process Optimization Lead

    1 day ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    About Us:Hashone Careers Private Limited is a leading company in the banking industry, seeking a highly skilled Business Analyst to join our team.Job Summary:We are looking for an experienced Business Analyst who can lead the deployment of contact center solutions within the banking domain. The ideal candidate will have strong proficiency in English,...

  • Business Analyst

    2 weeks ago

    Anywhere in India/Multiple Locations HyrEzy Talent Solutions Full time

    Skill & Role Fitment : Statistics & SQL : - Need to have a technical bent of mind or past Data/ BI analyst experience.- Deep Business understanding mindset especially revenue growth of their customers- Dealing with customer data aggregated from MULTIPLE PLATFORMS to identify trends, patterns, and insights- Developing analytical solutions & communicating...

  • Business Analyst

    1 week ago

    Anywhere in India/Multiple Locations Live Connections Placements Private Limited Full time

    Job Description : Qualifications : - Around 5-10 years of experience, last 4-5 years working as Business Analysts having HLS / manufacturing domain.Business Acumen : - Understanding of business processes, objectives, and challenges to effectively translate business requirements into data lake solutions. - Ability to understand and document existing...

  • Business Intelligence Analyst

    6 days ago

    Anywhere in India/Multiple Locations GFL Recruitment Private LimitedZigsaw Full time

    About Our TeamGFL Recruitment Private Limited/Zigsaw is a leading recruitment agency looking for a talented Data Analyst to join our team. As a Data Analyst, you will work closely with cross-functional teams to prioritize data and analytics needs and support data-driven decisions.Job DescriptionConvert raw data into meaningful information that can guide...

  • Business Analyst

    3 weeks ago

    Anywhere in India/Multiple Locations iXceed Solutions Full time

    Responsibilities : - Analyze business needs and translate them into clear and concise requirements documentation (IDDs, BRDs) for GPP implementations and payment system integrations.- Deep dive into SEPA Instant/Payments, ISO 20022 XML, SWIFT, EDI, and GPP functionalities to identify areas for improvement and streamline payment processes.- Collaborate with...

  • Business Analyst

    2 weeks ago

    Remote/Anywhere in India/Multiple Locations BLOCKTXM PRIVATE LIMITED Full time

    About the client : Our client is a team of proven and trusted leaders in printing, laminating, converting, and sustainability, committed to leveraging products, people, and processes to deliver success. By listening to client needs, we drive results and promote growth through collaboration. We provide emerging brands with national-level experience and...

  • Business Analyst

    4 weeks ago

    Anywhere in India/Multiple Locations Resource Tree Global Services Full time

    Job Title : Business Analyst Location : Bangalore/Hyderabad/Gurgaon Job Type : Fulltime (Hybrid) Years of Experience : 4-6 years Job Description : Business Analyst Position Overview : We are seeking a highly skilled Business Analyst with a strong technical background to join our team. The ideal candidate will excel in creating technical documentation,...

  • Technical Business Analyst

    5 days ago

    Anywhere in India/Multiple Locations Integrated Wireless Solutions Full time

    About Integrated Wireless SolutionsWe are seeking a highly skilled Technical Business Analyst - Hyperion to join our team. As a Technical Business Analyst, you will be responsible for providing technical guidance and support to our finance team.Key ResponsibilitiesProvide technical guidance and support to the finance team.Develop and maintain documentation...

  • E-Business Analyst

    1 day ago

    Anywhere in India/Multiple Locations Orangeskill Technologies Pvt Ltd Full time

    About the JobWe are looking for a skilled E-Business Analyst to join our team at Orangeskill Technologies Pvt Ltd. As an E-Business Analyst, you will be responsible for managing and maintaining Dynamics 365 applications.Your primary responsibility will be to design, develop, and implement solutions that meet the strategic objectives of our company.You will...

  • Senior Business Analyst for HANA Modelling

    6 days ago

    Anywhere in India/Multiple Locations Digihelic Solutions Private Limited Full time

    We are looking for a seasoned Senior Business Analyst to lead our HANA modelling efforts. As a key member of our team, you will be responsible for designing and implementing HANA solutions that meet the needs of our clients.The successful candidate will have extensive experience with HANA modelling, including V1.0 SP 12 and newer versions. They will also...

  • RPA Business Analyst

    1 week ago

    Anywhere in India/Multiple Locations Aparajita Consultancy services Full time

    Responsibility :- Analyse business processes, identify automation opportunities, define RPA value proposition, re-engineer process to improve automation potential and recommend RPA approach/strategy.- Develop Detail As-Is Process Description - PDD (Process Description Document), Detail To-Be- Automated Process Description - SDD (Solution Design Document)-...

  • Business Operations Specialist

    3 days ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    **Job Overview**We are seeking a highly skilled and dynamic professional to act as a key bridge between our technical teams, business stakeholders, and customer relationship management (CRM) systems. This role is ideal for someone who combines a strong technical background with an understanding of business processes and strategy, particularly in the context...

  • Business Analyst

    3 weeks ago

    overseas, india Mohammed Enterprises Tanzania Ltd (METL) Full time

    Job Purpose : The Business Analyst will play a critical role in driving data-driven decisions to shape the business strategy for the beverages segment. This role requires a blend of analytical expertise, industry insights, and strategic thinking to support growth, improve operational efficiency, and strengthen market positioning.Key Responsibilities:1. Data...

  • Business Analyst

    4 weeks ago

    Anywhere in India/Multiple Locations/Overseas/International Hashone Careers Private Limited Full time

    Key Responsibilities : Contact Center Deployment : - Lead the deployment of contact center solutions within the banking domain.- Collaborate with cross-functional teams to ensure seamless implementation.- Provide expertise in deploying Salesforce or MS Dynamics 365 for contact centers (preferred).Stakeholder Management : - Effectively manage and liaise with...

  • Systems Analyst

    2 weeks ago

    Anywhere in India/Multiple Locations Begig Full time

    One of our clients(TechM) is looking to hire a Sr. Business Systems Analyst (Cloud Governance) on a contract basis, please see the details below:. Job Role :Sr.Business Systems Analyst. Job Type : Contract. Duration : 6 months. Work Mode : Remote. No of hours : 8-9 hours per day(1 QTY/ 12PM to 10PM). Role Summary : The Cloud Business Analyst plays a crucial...