Senior Program Manager

2 weeks ago


bangalore, India Brick & Bolt Full time

The ideal candidate will be responsible for solving complex business & operational problems & for driving NPS and CSAT scores across all the departments to minimize & optimize TAT for customers deliverables cross functional coordination. This is a leadership role and will require mentoring the team to consistently deliver the best of their ability.


Role and Responsibilities:-


  • This role will closely work along with the founders on projects - strategize, execute and run it to success and then think on scaling it.
  • Collaborate with the founders and leadership team to develop and execute strategic initiatives across multiple business functions.
  • Establishing business processes, interacting with various stakeholders to ensure seamless business operations, running internal end-to-end projects that can span any vertical such as sales, operations, etc. and maintain the P&L.
  • Lead and manage key projects, working cross-functionally to drive their successful implementation.
  • Bring fresh ideas and innovative perspectives to the table, identifying new growth opportunities and potential areas of disruption.
  • Driving NPS & C-SAT scores across all departments
  • Designing and implementing new processes to improve overall team efficiency.


Required skills and Expertise


  • Engineering/ MBA from Tier 1 institutions from India/ abroad eg. IIT's/ NIT's/ BITs/ IIM's/ ISB with 5-10 years of startup experience working in a highly demanding operations/sales functions.
  • A problem solver who is quick at breaking down complex problems and coming up with innovations.
  • Excellent communication skills and a structured approach towards problems.
  • A strong passion for entrepreneurship and a track record of innovation and creative problem-solving
  • Intuitive to customer needs. Attentive to details and organized.
  • Highly analytical and data driven individual with a creative bent of mind.
  • Should be a result oriented, self - starter, proactive, strong motivator, collaborative, focused on team cohesion.


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