Customer Care Executive

2 months ago


mumbai, India Millicon Consultant Engineers Pvt. Ltd. Full time
Job Title : Customer Care Executive.
Location : Kalyan.
Job Overview -
A CCE is responsible overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.
Education - Any Graduate, with MBA can be preferred.
Skills (Technical / Computer / Soft skills etc.) - Must have excellent computer skills excel, word etc.
Knowledge and Experience - Excellent Communication Skill - 3-6 yrs work experience preferable in real estate / retail industry.
Responsibilities
Looking after the in house Retailers Complaints & getting resolved from relevant department. (Retail Operations)
Sending Reports & Analyzing.
Event Organizing. (Marketing)
Events for retail Partners. (Retail Operations)
Looking after fit out work of brands. (Operation)
Coordinating with MEP, Security, House Keeping & Parking Team.
Making Snag reports.
Coordinating with Project team for Mall renovation work.
Weekly meetings with the out source team members.
Customer service� CCE are required to interact with patrons on a daily basis and are adept at communicating with these customers in a friendly, professional manner
Retail� relations� CCE act as the Mall Management voice for a shopping center and therefore must frequently interact with the media, the local community, and even law enforcement
Government compliance � Require to coordinate with all government departments need to handle and assist all contracts and zoning ordinances
Credit control assistance � CCE� is responsible for financial aspects of the Mall which� including rent , CAM , Utilities collection, parking collection�
Retail and service provider Communication Responsible� can effectively communicate with a diverse group of individuals, including property management, retail management,
Records , Reports and inventory �CCE need maintain� track inventory, record , record day to day operations SOPS , and other administrative tasks.

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