Game Live Service Operator

2 weeks ago

delhi, India KIERA Full time
The salary range is open to find suitable candidates
Senior level with years of experience in LiveOps in game industry
This role will be under the scope of Publishing team which includes 5 members, and report to Game Publishing Director
JOB OVERVIEW AND RESPONSIBILITY:
As a Game Live Service Operator, you will be at the heart of our game's operational excellence, ensuring our RPG titles remain vibrant, engaging, and smoothly running:
Oversee day-to-day operations of our RPG titles, focusing on both PVE Co-op Dungeons and PVP Battle Arenas.
Collaborate with development teams to schedule and deploy game patches, updates, and new content, ensuring a seamless experience for our players.
Plan and execute engaging live events and promotions that enhance community engagement and retention.
Monitor game performance and player feedback to identify trends and areas for improvement.
Work with the community management team to communicate effectively with our player base.
Manage in-game economies to ensure balance and player satisfaction.
Develop strategies to increase player lifetime value through engagement and monetization initiatives.
Produce regular reports on game performance, player feedback, and event outcomes to inform future strategies.
REQUIRED SKILLS AND EXPERIENCES:
5+ years of experience in live game operations, preferably within the RPG genre
Working experience in big studios such as Blizzard Entertainment, Riot Games, and Square Enix, ... or similar size studios
Strong understanding of game mechanics, especially in PVE and PVP environments.
Creative thinker with the ability to conceive and execute engaging live events.
Strong communication skills, with the ability to articulate complex issues clearly to both players and internal teams.
Experience with game analytics tools and metrics.
Ability to work in a fast-paced and dynamic environment.
Passion for gaming, with a deep understanding of the MMORPG and online gaming community.
Fluent English
PREFERRED SKILLS AND EXPERIENCES:
Bachelor's degree in Game Design, Business, Marketing, or a related field is preferred
WHY CANDIDATE SHOULD APPLY THIS POSITION:
Meals and parking allowance are covered by the company
Full benefits and salary rank during probation.
Insurances as Vietnamese labor law and Premium health care & Accident insurance for employees and relatives.
Competitive salary, 13th-month salary, HOT bonus, Performance Bonus.
A half-year and End-of-year Bonus yearly depending on company performance.
Unique Growth & Performance evaluation every 6 months.
Recharge time, Sports, Buddy meals, Training allowances.
Culture of Remote working, Hybrid workplace, and Flexible working environment.
A fun & dynamic environment and freedom to be creative.
5 working days/week: Mon – Fri with flexible working time.
Company trip, Team building twice a year & other community Tech activities.
REPORT TO:
CEO
INTERVIEW PROCESS:
HR screening > 1st Interview (with Operating team) > 2nd Interview (with CEO & Founder)

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