Chief Operations Officer

Permanent fulltime National leadership opportunity open to candidates based in NSW or Victoria Offering Hybrid, flexible working arrangements with interstate travel to support teams and partners Drive strategic growth, innovation, and compassionate, client-centred services in community housing About the Role: The General Manager (GM), Housing (National) is a senior national leader within the Community & Housing division, responsible for the strategic leadership, operational oversight, and growth of housing services across all jurisdictions. This role leads the implementation of scalable, evidence-based housing models, partnering with state GMs, operational leaders, and enabling teams to ensure consistent systems, regulatory compliance, and service quality. It drives the delivery of housing initiatives aligned to BaptistCare’s strategic priorities and mission. The GM contributes to national impact through effective leadership, internal capability-building, and meaningful collaboration with government, community partners, and internal stakeholders. The role fosters innovation, cultural alignment, and operational excellence across the housing portfolio. About the Team: Our team work together to create trusted places where people gather, community is strong, and lives are transformed. We walk with each person to understand the unique circumstances of their life and we empower them to live well through practical and reliable support. About You: Tertiary qualifications in Business, real estate, human services, or a related discipline Leadership experience in a related role within human services operation In-depth knowledge of national and state legislation and compliance frameworks for housing services Proven skills in implementing and developing business systems and processes Highly developed interpersonal and people management skills and ability to work harmoniously in a team environment Demonstrated strong analytical skills with experience in business analysis Proven ability to lead complex change, support diverse teams, and deliver against high-level goal Ability to improve the client experience through innovative practices Experience engaging with government funders, regulators, and strategic partners Familiarity with community housing, tenancy management, and property development contexts Demonstrated quality, change and risk management skills and experience Demonstrated planning, monitoring and evaluation skills and experience Experience working within a faith-based, not-for-profit, or mission-led organisation is an advantage If you’re ready to lead strategic housing solutions, build strong partnerships, and champion innovation for communities nationwide, we would love to hear from you About Us: We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia.  Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.  We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference. If you would like to be considered for this role, please click ‘’Apply’’ and attach your resume. Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.  Successful applications will be subject to a variety of background checks including police background check via our online police check system. BaptistCare – Transforming lives by expressing the love of Christ. Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.