Front Office Executive

3 weeks ago

ahmedabad, India MANGALDAS MEHTA AND COMPANY LIMITED Full time
JOB DESCRIPTION
Position Summary:
The position is responsible for the efficient rooming of hotel guests. Extends special assistance to VIP guests on their stay at the hotel such as facilitating check-in and check-out, arranging transportation requirements, and attending to special requests and queries.
ESSENTIAL FUNCTIONS:
Pre-blocks/pre-registers all guests to facilitate check-in on arrival at the hotel.
Pre-assigns rooms and accommodates special guest requests whenever possible.
Greets and welcomes hotel guests.
Sell, register, and assign rooms to incoming guests ensuring that registration cards are properly accomplished.
Maintains guest history file of all guests as reference for their preference, special requests, and room rates during their last stay at the hotel.
Stays up-to-date on room rates, packages, and special promotions. Has an accurate awareness of building and room locations, types of rooms, room features, and amenities.
Makes same-day and future reservations when necessary. Knows cancellation and deposit procedures.
Processes and posts charges and settlements in a timely manner.
Blocks off rooms for confirmed reservations based on the Room Reservation form. Takes note of reservation details such as floor request, room category, and other amenities.
Coordinates with Housekeeping for their immediate set-up or cleaning of vacant rooms to be occupied by guests who have already checked in.
Performs cashiering procedure: the posting of charges, check-out, and collecting payment.
Attends to the guest, and checks out in a friendly and professional manner.
Presents statements of charges to departing guests and receive payment.
Uses proper telephone etiquette and always takes proper and complete messages.
Keeps updated on current hotel happenings by reading all front desk logs and memos. Be aware of daily activities and meetings taking place at the hotel. Attends to guest complaints, inquiries, and requests. Refers to problems to superiors whenever necessary.
Prepares requisition for supplies.
Prepares the registration form, and key for the arrival of the day. Update guest profile.
Keeps the reception area neat and professional in appearance.
Manages the front desk area and monitors the telephone console.
Prepare & submit C forms in a timely manner. Issue liquor permits & new SIM card letters with proper record verifications.
Check hotel vehicles for guest use & ensure they are as per standard.
Promotes and maintains good public relations with Travel Agencies, Commercial Accounts, and Government Offices if applicable.
Notes requests for wake-up calls, transport arrangements, and other general inquiries.
Responsible for heritage walk & its transportation. Make an alternative arrangement in case of cancellation of the heritage walk.
Communicates with other departments regarding group and VIP check-ins.
Handles inquiries for group or company reservations and gets details for function requirements.
Performs all assigned duties efficiently, and technically correctly, follows Company policies, rules and regulations, and requests of Superiors, adheres to procedures and achieves a high standard leading to total guest and Company satisfaction.
Updates oneself and follow security/fire/safety procedures according to the Company’s rules and regulations. Ensures that all employees have a complete understanding of and adhere to the hotel policies relating to Fire, Hygiene, Health, and Safety.
Attends departmental meetings and training when requested.
Sale and cross-market all hotel products and services.
Performs other duties that may be assigned by immediate superiors from time to time.
Education:
A bachelor’s degree preferably in Hotel and Restaurant Management
Knowledge:
Front Office Policies and Procedures
Service and Product Knowledge
Cashiering
Basic Accounting Principles
PMS, PABX, Fax, and Telephone Functions
Hotel Management System
Skills:
Numerical skills
Computer skills
Report writing skills
Communication skills
Interpersonal skills
ATTRIBUTES:
Courteous
Cooperative
Reliable
Can work in a multi-racial and cross-cultural environment
EXPERIENCE: 5 to 6 years

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