Customer Support executive

4 weeks ago


gurugram, India Amosta Full time

We are looking for customer support executive Inbound and outbound calls.


The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
  • Supporting the sales team key planning and operations tasks to support the overall objective of the business.
  • Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
  • Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
  • Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
  • Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.

Ideal Profile

  • You have at least 1 year of experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Real Estate, Consulting and Other Services industry.
  • The candidate should have good communication and should be ok for sales calls.
  • Should have a minimum 6 months of experience in customer support.
  • Salary is based on experience and Interview.You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of BPO, Inbound calls, Outbound calls, Sales, Sale, Lead generation, Telecalls and outsourcing
  • You are highly goal driven and work well in fast paced environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Leadership Role
  • Opportunity to make a positive impact
  • Attractive Salary & Benefits


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