Service Delivery Coordinator

2 weeks ago

tamil nadu, India CBTS Full time
Job Purpose
This position reports to Program Management. The position of Contracts/Vendor Management requires an innovative, enthusiastic, and organized individual who is technically competent regarding IT services. This individual will act as a liaison between the CBTS program management and various business units. This position involves independent decision making in forecasting monthly tracking of SOW’s, Customer PO’s, devices/application license needs/renewals. Also involved is an analysis of the AR/budget process quarterly. The successful execution of the position of will result in a high degree of customer satisfaction, which will advance the position of the entire business process across the CBTS program.
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Essential Functions
Work with leadership team in assuring proper timing, coordination, ordering, for GE Program IT maintenance services - XX% (ie. Smartnet, Checkpoint, Solarwinds, DNA, ETC.)
Work with leadership team in assuring proper timing, coordination, renewal, for GE Program maintenance Contracts/SOW’s - XX%
Work with leadership team to develop and maintain GE Program product/service catalog & pricing - XX%
Work with leadership team in providing GE Program pre and post-sales support - XX% (RFP timing/prep)
Work with leadership team in providing GE Program hiring/onboarding support – (Resume review/screening)
Experience
3 to 5 years of experience Customer Service IT/Voice/Data/Compute SOW & Contracts Management
Education
Three or Four years of college resulting in a bachelor's degree or equivalent.
Special Knowledge, Skills, and Abilities
Basic IT knowledge Excellent customer contact and service skills Strong organization skills; focus on attention to detail and follow-up Strong planning and project management skills Strong written/oral communication and interpersonal skills Knowledge of ordering and billing systems Proficient skills in Word and Excel Ability to thrive in a busy and flexible environment Ability to work with a high level of independence Excellent time management and critical problem-solving skills. No Supervisory Responsibility

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