Business Analyst
3 weeks ago
Total Experience - 5+ Years
Location - Chennai (Work From Office)
Notice Period - Immediate Joiner or Max 15 Days
Roles & Responsibilities:
This role works closely with the customer/business stakeholders and technical team. This role must have knowledge and/or relevant experience in the contact Center domain.This role is a major contributor to the requirements specification deliverables; therefore, the candidate should be able to elicit requirements and write business/functional documents.This role must understand the software development process and should have critical thinking ability with strong problem-solving skill.To be successful in this role, the candidate must be detailed-oriented, self-starter with excellent communication skills, working independently and thrives working under deadlines.Business Analyst with extensive knowledge on contact center technologies including IVR, CTI, Chat, and dialer systems.Experience on at least one Contact Center OeM Product (Cisco, Genesys, Avaya) is a plus.Knowledge on multiple domains (Ex. BFSI, Telecom, Healthcare, etc.) is a plus.
Mandatory Skills:
Business Analyst with extensive knowledge on contact center technologies including
IVR, CTI, Chat
and dialer systems.IVR, CTI, Chat, dialers, Chatbot, Email, social media, R
PA.
Regards,Shanmuga Priya D
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