Birlasoft | Senior Analyst | mumbai

2 months ago

mumbai, India Birlasoft Full time

About the Company: Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.



About the Role: Birlasoft is seeking a seasoned Desktop Support - Sr Analyst with a strong background in Projects to join our team.



Skill Set:


  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals


Requirements

· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Working knowledge of office automation products and computer peripherals, like printers and scanners

· Knowledge of network security practices and anti-virus programs

· Ability to perform remote troubleshooting and provide clear instructions

· Excellent problem-solving and multitasking skills

· Customer-oriented attitude


Qualifications: Any Graduation


Location : Mumbai - Worli Location


Equal Opportunity Statement: We are committed to diversity and inclusivity in all aspects of our company.

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