International voice Process Professional

2 weeks ago

Mumbai, India Apex One Full time

Experience Required:

Minimum 1 year of experience if 12th pass

Fresher welcome if graduate

Key Responsibilities:

Handle inbound and outbound customer calls effectively and professionally

Resolve customer queries, issues, and complaints with accuracy and efficiency

Maintain up-to-date knowledge of products and services to provide accurate information to customers

Document call details and customer interactions in CRM systems

Follow communication scripts when handling different topics

Meet performance goals and quality standards

Required Skills:

Excellent verbal and written communication skills in English

Ability to listen actively and respond empathetically

Good problem-solving abilities and customer-oriented attitude

Basic computer knowledge and typing speed

Eligibility Criteria:

Education: Minimum 12th Pass with 1+ year BPO experience

Graduates (any stream) Freshers can apply

Age: 18 years and above

Comfortable with rotational shifts and working from office

Mandatory Key Skills

customer service,outbound,inbound,voice process,bpo,CRM systems,International voice Process*

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