HCL Tech
2 weeks ago
HCL is hiring candidates who are passionate to work in an international voice process for a renowned banking process.
Designation:
Customer SupportProcess:
Inbound Calling. *
No sales or upselling or cross selling. *Experience:
1 to 5 Yrs in Voice processProper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)Shift:
Rotational Shift
Mode of interview:
WalkinDate:
May 2nd to 4th, 2024Timing:
12:00 PM to 3:00 PMContact HR:
DeepthiEmail for Queries:
:
3.2 to 3.6 LPA
Work Location:
Chennai-AmbatturInterview Location:
HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058
ResponsibilitiesResponding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needsResponding to queries regarding Experian, our products, services, data and client accountsManaging multiple client queries at onceUtilizing workflow tools to manage your own workloadContributing to the achievement of team targets including service levels and quality measuresMaintain accurate records of customer communication and discussions using the appropriate internal system/sUtilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right timeSupporting or seeking support from other internal teams to ensure clients queries are answered and resolvedEnsure that good client / consumer outcomes are at the center of all operational activity and decision makingDeliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:Excellent communication skills both verbal and written Mandatory.A problem solving mind-set.The ability to multi taskAble to work well as an individual and as part of a teamAny Graduation or 12th is mandatory.
Perks:Cab facility is Available (Home pickup & Drop)5 Days workingImmediate joiners required.
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