Senior implementation engineer

4 days ago

Meerut, Uttar Pradesh, India Ipsos In Malaysia Full time

We are currently looking for a CXM Implementation Engineer to strengthen our growing and dynamic team, specifically working on CXM programs within the APAC & EMEA region. Implementation plat-forms are mainly Medallia and Qualtrics. Main tasks would be: Develop scalable, fast, and robust CX survey programs on the Medallia Experience Cloud & Qualtrics XM. Implement new features and optimize existing ones to drive maximum performance to solve simple to complex business problems. Work closely with, and incorporate feedback from other implementers, client, client servicing and project managers including cadences with Medallia/Qualtrics Expert Services / Success Managers. Attend daily/weekly stand-up meetings, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to your customers Work closely with other Implementation Hubs to synergize experience and initiatives. Managing change control and Project Development plans ensuring good planning of imple-mentation timelines & prioritization. Internal communication with all relevant stakeholders via Jira. Your profile as an important player in our dedicated team: 2+ years of relevant experience. Professional experience in an IT-related role, ideally with a focus on customer experience, customer feedback management, CRM, business intelligence, and management dashboards desirable. Experience and certification in Medallia Experience Cloud (Qualtrics CX & EX will be a plus). Strong level of curiosity and interest to learn Very good understanding of processes, precise analytical work, communication and organizational skills, as well as a strong focus on solutions. Disciplined approach to testing and quality assurance. Very good English language skills and excellent knowledge of MS Office products. Expertise with different database technologies is beneficial. Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents) is a welcome addition. Experience in using ticketing tools such as Atlassian JIRA/Confluence desirable. A high level of commitment, curiosity, flexibility, and a lot of fun working in a growing and dynamic team.

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