Head of Quality Assurance
Found in: Whatjobs IN C2 - 2 weeks ago
Location - Navi Mumbai (Reliance Corporate Park)
Experience - 10+ Years
Educational Qualification - BE/BTech or MBA
Identifies and escalates risks and quality issues in order to resolve them as efficiently as possible. • Conducts regular Voice of Customer sessions to ensure an understanding of quality standards and requirements.
• Meets with the Operational Management team regularly in order to provide feedback on quality performance, trends and focus areas.
• Manages delivery of customer experience program by analyzing data in order to identify key priorities and aligns the quality program and coaching activities to assess and develop identified areas.
• Conducts regular calibration sessions to ensure the validity and reliability of results.
• Conducts regular audits to ensure validity and reliability of results.
• Ensures disputes and complaints are effectively managed and tracked.
• Reports the highlighted Customer, Business and Compliance performance results to operations and the BPO’s.
• Provides recommendations on the action to be taken in order to improve performance across Customer, Business and Compliance metrics.
• Tracks progress made in the implementation of recommended actions.
• Develops and delivers reports to meet the requirements.
• Identifies, establishes and conducts reporting and analysis on interventions, using methodology in line with jio best practice and contractual requirements.
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Quality Assurance
Found in: Whatjobs IN C2 - 2 weeks ago
navi mumbai, India Chain IQ Full timeResponsibilities: • Provides support to the Head of Quality Assurance Team and/or direct manager in order to ensure that staff in Chain IQ locations make optimal use of reporting, analysis and internal control systems;• Ensures the provision of services on request and support for recurring projects;• Acts as a point of escalation and solution of...
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Quality Assurance
Found in: Talent IN C2 - 2 weeks ago
Navi Mumbai, India Chain IQ Full timeResponsibilities: • Provides support to the Head of Quality Assurance Team and/or direct manager in order to ensure that staff in Chain IQ locations make optimal use of reporting, analysis and internal control systems; • Ensures the provision of services on request and support for recurring projects; • Acts as a point of escalation and solution of...
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Quality Assurance Executive
Found in: Whatjobs IN C2 - 2 weeks ago
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Quality Assurance Executive
Found in: Talent IN C2 - 2 weeks ago
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Quality Assurance Specialist
Found in: Whatjobs IN C2 - 2 weeks ago
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Quality Assurance Specialist
Found in: Talent IN C2 - 2 weeks ago
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Found in: Talent IN C2 - 2 weeks ago
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Head - Supplier Quality Assurance
Found in: beBee S IN - 2 weeks ago
Mumbai, India Abbott Laboratories Full timeJOB SUMMARYThe Supplier Quality Assurance Regional Manager must effectively develop, execute, and manage the Quality Assurance Department in accordance with Corporate and Divisional policies and procedures in order to assure that proper controls are instituted and maintained for all Abbott procured commodities from initial qualification through lifecycle...
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Group Leader Quality Assurance
Found in: beBee S IN - 4 weeks ago
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Head of Quality Assurance
Found in: Whatjobs IN C2 - 2 weeks ago
Navi Mumbai, India Jio Full timeJD - GM Quality ManagerLocation - Navi Mumbai (Reliance Corporate Park)Experience - 10+ YearsEducational Qualification - BE/BTech or MBAIdentifies and escalates risks and quality issues in order to resolve them as efficiently as possible. • Conducts regular Voice of Customer sessions to ensure an understanding of quality standards and requirements.•...
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Found in: beBee jobs IN - 6 days ago
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WCR In-Business Quality Assurance – Credit Processes – AVP
Found in: Whatjobs IN C2 - 6 days ago
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Quality Assurance Executive
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Wholesale Credit Risk
Found in: Whatjobs IN C2 - 2 days ago
mumbai, India Citi Full timeInstitutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions, and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks. Wholesale Credit Risk...
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Wholesale Credit Risk
Found in: Talent IN C2 - 2 days ago
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