Senior Information Technology Support Engineer

1 week ago


Bengaluru, India IT Skylight Full time

We are seeking an experienced Senior IT Support Engineer to join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a 24/7 rota covering UK hours.⚠️ Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response.Mandatory Requirements- 12+ years’ experience in IT Support (L1–L3) or Desktop Support- Office 365 Administrator Console experience (minimum 6 years)- Certifications:- AZ-104- AZ-900- MCSE (2019 or above)- ITIL4- Hands-on expertise in:- Office 365 administration, PowerShell- Microsoft Defender for Endpoint- Azure Core Services (Compute, Storage, Networking, Monitoring)- Intune (Autopilot, Device Configuration Policies, Device Compliance)- Windows Server (2012–2022)- Active Directory, DHCP, DNS- Strong troubleshooting skills and ability to work independently- Excellent English communication skills (written & spoken)- Degree-qualified- Work-from-home capability:- Own laptop (Windows 11 Professional)- Fast, reliable internet- Ability to invoice monthly and receive payment via bank transferShift & Availability Requirements- You must be available during UK hours (Day: 9:00 am – 5:30 pm UK) and flexible to work any shift in the rota, including:- Day: 9:00 am – 5:30 pm UK (You will be mainly working on this shift)- Night: 1:00 am – 9:00 am UK- Evening: 5:00 pm – 1:00 am UK- Weekend cover (Saturday & Sunday)Key Responsibilities- Provide professional 1st, 2nd, and 3rd line support via telephone, email, and remote tools- Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently- Support and troubleshoot:- Windows 10/11- Office 365 applications & services- Microsoft Azure and Intune- Windows Server environments- Active Directory administration- Endpoint security (Defender)- Perform desktop installation, configuration, upgrades, and maintenance- Handle general network troubleshooting (firewalls, routers, switches)- Provide user administration support (AD, O365, VMware, etc.)- Maintain accurate documentation in the ticketing system- Deliver excellent customer service and communicate solutions in clear, plain EnglishPreferred Experience- Experience working in an IT solutions / MSP environmentWhat We Provide- Hosted business telephone- Opportunity to work with a high-performing global support teamIf you meet all requirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.



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