Applications Support Analyst

1 day ago

Pune, India Citi Full time

Job Summary: We are seeking an experienced (7+ years) and to join our Production/Application support team. The ideal candidate will bring a blend of good technical skills (Unix, SQL, ITIL, Autosys, Big Data ). The ideal candidate will bring a blend of strong technical skills ( Unix, SQL, Big Data technologies ) and good domain expertise in financial services ( Securities, secured financing , rates, Liquidity reporting , Derivatives , front office/back-office system , trading lifecycle) Key Responsibilities: Provide L2 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance. Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting. Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms ( ITRS/AWP ). Execute advance SQL queries and scripts for data analysis, validation, and issue resolution. Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems ( hive, spark, Hadoop ) and troubleshoot data pipeline issues. Maintain and improve knowledge bases, SOPs, and runbooks for production support. Participate in change management and release activities, including deployment validations. Lead root cause analysis ( RCA) , conduct post incident reviews, and drive permanent resolutions. Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives. Contribute to continuous service improvement, stability management and automation initiatives . Required Skills & Qualification: Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field. 7+ Years of experience in application or production support with 2+ years at a Advance level. Strong hands-on experience with. Unix/Linus ( scripting, file manipulation, job control) SQL ( MSSQL/Oracle or similar, Stored proc, SSIS, SSRS ) Big Data technologies ( Hadoop, Hive, Spark ) Job Schedulers like Autosys. Log analysis tools. Solid understanding of financial instruments and trade lifecycle ( Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management ) Knowledge of front office/back office and reporting workflows and operations. Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment. Effective communication and stakeholder management skills across business and technical teams. Experience with ITIL processes, including incident, problem and change management. ------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Applications Support------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------

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