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Chat Executive BPO

3 months ago

chandigarh, India skyway solution Full time
  • Work from the office
  • Qualification:12th
  • Good English communication (Verbal & Non-Verbal)
  • Comfortable working with rotational shift
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possesses excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.