
It Infrastructure Engineer
3 days ago
IT Infrastructure Engineer
- Desktop Support Engineer Requirements:
- Responding to client support requests.
- Contacting clients to find out the nature of the incident or Service Request.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Troubleshooting for Printer, Scanner, Camera System etc
- Knowledge on Access & Permission Tickets (Access to Software / Applications based on ticket)
- Understanding of SLA and IT Ticket Tool.
- Any course related to IT Support like CCNA, MCSE, MS Office (Not Mandatory)
- Desired Candidate
- Bachelors degree in Computer Science or Information Technology.
- Having knowledge of computer hardware systems, software, and MS Office Products.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Excellent written and verbal communication skills.
- Open to work in USA Shift hours – 8:30 PM to 5:30 AM IST (5 Days Working)
- Desktop Support or Technical Support 2-5 Years of Experience
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