Cybersecurity product support

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energy one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: Cloud SEK’s Product Suite: Cloud SEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. Cloud SEK's Be Vigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. Cloud SEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. Key Milestones: 2016 : Launched our first product. 2018 : Secured Pre-series A funding. 2019 : Expanded operations to India, Southeast Asia, and the Americas. 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year. 2021 : Raised $7 M in Series A funding led by Mass Mutual Ventures. Awards & Recognition : Won Net App Excellerator's "Best Growth Strategy Award," Cloud SEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award. 2025 : Secured $19 million in funding led by Tenacity Ventures, Commvault. About the Role: Cloud SEK is seeking a motivated and versatile Cybersecurity Operations Analyst to join our expanding global team. This is a multifaceted role that blends Product Support , Cyber Threat Takedown Operations , and Security Event Analysis . You will be the first line of defense in securing our customers and upholding the integrity of their digital presence. This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity. Key Responsibilities: 1. Technical Product Support (Cloud SEK Product) – L1 Serve as the first point of contact for customer issues via email, chat, or phone. Troubleshoot and resolve basic technical issues using documentation and internal tools. Record and track support issues in our ticketing system with clarity and precision. Collaborate with engineering and security teams to escalate unresolved issues. Contribute to user guides and help documentation for common support queries. Continuously learn and apply knowledge of cybersecurity and threat detection. 2. Brand Protection & Takedown Analyst Monitor, identify, and document phishing websites, fake domains, and impersonation profiles on social media platforms. Initiate and manage takedown requests across hosting providers, registrars, and platforms. Provide timely follow-ups and status updates to internal teams and stakeholders. Assist in building and maintaining playbooks, SOPs, and threat feeds relevant to brand abuse. Work closely with the intelligence team to map phishing campaigns and related threat infrastructure. 3. L1 Security Analyst (SOC/Threat Monitoring) As a member of the comanaged services team, monitor alerts and incidents generated on the Cloud SEK portal. Conduct initial triage and classification of potential threats. Document response steps and escalate incidents as per defined protocols. Stay updated with the latest cyber threats, TTPs, and security advisories. Apply AI prompt engineering techniques to improve efficiency in threat detection and knowledge handling. Desired Qualifications & Skills: Bachelor's degree in Technology, Cybersecurity, or related fields. Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations. Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats. Strong communication skills (written & verbal). Ability to work independently in a rotational shift environment supporting global customers. Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk). Familiarity with cybersecurity tools and platforms (e.g., Virus Total, Whois, SIEM, OSINT tools). Basic knowledge of cloud security, APIs, or red teaming (bonus, not required). Proficiency with scripting (Python, Bash) or automation is a plus. Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory. Working Conditions: Location: Brazil Work Mode: Remote / Hybrid (based on location & team structure). Working hours: Rotational shifts to support a 24x7 operation but would mostly be to cover our customers in LTAM and USA (EST and PST). Why Join Us? Work at the intersection of cybersecurity , AI , and digital risk protection . Exposure to real-world cyber threats, takedown operations, and incident response. Learn from seasoned cybersecurity professionals in a fast-paced startup environment. Opportunity to grow your career in Cyber Security with practical application