Manager - Two Wheeler - South & West

3 weeks ago

Tirupati, India Bajaj Finance Full time

Manager - Two Wheeler - South & West 
Job Purpose 
This position is open with Bajaj Finance Ltd. The role serves as the first link of management between the executors (field staff) and management. The candidate should be an effective communicator with exceptional relationship management skills, able to relate to people at all levels of business and management. Responsible for delivering business AOP objectives for the assigned geography.

Culture Anchor:- Work Hard:  Consistently puts in effort, plans and tracks daily progress to achieve targets.
- Execute with Rigor:  Takes responsibility for meeting targets with focus and effort.
- Own It:  Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity

Duties and Responsibilities 
Principal Accountabilities- Achieving business numbers with the assigned line of channels (basis location and market potential).
- People Management (Off roll)Hiring, Retention & Productivity.
- Sales Governance through compliance with systems and processes.
- Responsible for tracking, managing & controlling PDD requirement compliance.
- Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
- Understanding of CRM, e.g.,
- Effectively engage with Credit, Operations & Risk teams.
- Ensure TAT is maintained for case processing.

Major Challenges- Training of self and their team.
- Hiring the right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of new Dealer/Partner with BFL.
- Retention of Off-roll staff.

Decisions- Hiring of Off-roll staff.
- Approvals by coordinating with internal stakeholders (e.g., clearing cases).
- Lead allocation.
- Field activity planning and closure.

Interactions 
Internal Clients: 
- Connect with various internal departments (product, credit, operations, RCS & compliance) to process files.
- Connect with HR department for hiring & retention.

External Clients: 
- Engaging with customers.
- Mapping of market competition.

Dimensions 
Financial Dimensions: 
- From 45 to 70 cases MOM (depending upon location and market potential).

Other Dimensions: 
- Total Team Size9
- Number of Direct Reports5 to 9
- Number of Indirect ReportsNA
- Number of Outsourced Employees5 to 9
- Number of Locations1 to 4
- Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience- Educational Qualifications:  Graduate / Post Graduate
- Good command in Excel is essential.
- Work Experience:  1 to 3 years of relevant experience in managing a team.
- Result-oriented; Go-getter attitude is a must.
- Should have a collaborative work style to engage with peers & colleagues across the company.
- Excellent team management & interpersonal skills.
- Excellent command over communication skills.
- Highly ambitious & self-motivated.

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