Customer Service Operations Manager
1 day ago
About the Role
The Customer Service Operations Manager will oversee the daily operations of our customer service team, ensuring that we meet our service level agreements and maintain high customer satisfaction levels. This role requires strong leadership skills and a passion for delivering outstanding service.
Level
- Deputy Manager/Manager
Responsibilities
- Manage and lead the customer service operations.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide coaching and feedback.
- Analyze customer service metrics and identify areas for improvement.
- Collaborate with other departments to enhance the customer experience.
- Handle escalated customer inquiries and resolve issues effectively.
- Take care of multiple project related to customer service.
- Regularly collaborate with internal teams and stakeholders to improve quality management efforts.
Qualifications
- Bachelor's degree
- 8+ years of experience in customer service management.
- Strong in people management with good communication skills
- Good in project management
Required Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in customer service software and tools.
- Ability to analyze data and make informed decisions.
- Strong analytical skills, with the ability to analyze customer feedback and develop actionable insights
- Ability to manage and lead a team of quality analysts and support staff
Preferred Skills
- Experience in the customer service industry.
- Knowledge of CRM systems.
- Project management experience.
-
Customer Service Operation Manager
1 day ago
Gurugram, India Open Mind Services Limited Full timeCompany Description: At Open Mind Services Limited, we help companies take care of their customers through a smart mix of technology and trained professionals. We manage customer interactions via phone calls, WhatsApp, live chat, automated reminders, and chatbot assistance so businesses can focus on their core operations. We collaborate with top hospitals,...
-
Customer Service
1 day ago
Gurugram, India NatWest Group Full timeJoin us as a Customer Service & Operations Unit Leader If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities We'll look to you to lead by example by making customer calls to identify and understand customer needs and...
-
Customer Service
2 weeks ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00243268 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three...
-
Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required International Voice Process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F Interview Reach Us - 8076838492 **Job Types**: Full-time, Permanent,...
-
Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...
-
Customer Service Associate
6 days ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 29k-33k CTC Immediate Joiners Only Virtual/F2F...
-
Customer Service Associate
1 week ago
Gurugram, Haryana, India Cubnet Service Full time**Customer Support Executive** Any Graduate can apply Min 6 Months experience is required Sales/Tele sales experience will be considered International Voice Process/Chat process Excellent communication Required(No Avg.) Work from office 5 Days working, Rotational Shift and Rotational offs Salary - 30k-37k CTC Immediate Joiners Only Virtual/F2F...
-
Customer Service
2 weeks ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00244671 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in India and...
-
Valvoline Global Operations
4 days ago
Gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations ?At Valvoline Global Operations, were proud to be The Original Motor Oil, but weve never rested on being first. Founded in 1866, we introduced the worlds first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the worlds largest...
-
Customer Service
1 week ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Delivery Manger - Gurugram, India- Permanent- Full Time#R-00241700 Join our digital revolution in NatWest Digital X In everything we do, we work to one aim. To make digital experiences which are effortless and secure. - So we organise ourselves around three principles: engineer,...
