Associate Director

1 week ago

Bangalore, India Zepto Full time

Details

Core Areas : Program Management, Strategy, Planning, Problem-solving and stakeholder management, Process Improvement

Qualification : 4-7+ years of experience in a

consumer internet company, strong program management skills; Bachelor from a Tier 1 Institute, MBA preferred

Our Story

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores we're building nationwide We’re present in all Indian metros - Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, and Kolkata

We’re incredibly well-funded and our investors include Y Combinator, Glade Brook, Nexus Venture Partners, and more We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, and institutions like Stanford, INSEAD, IIM, and IIT.

Position Overview:

To streamline the entire vendor journey, from initial contact and discussions through to onboarding, SKU cataloguing, long-term vendor engagement and other process improvements. The goal is to provide vendors with actionable data on sales, availability, and ads to enable timely decision-making, enhance conversion rates, reduce manual tasks, and ensure best-in-class processes for the company.

Key Responsibilities:

- Benchmarking and Gap Analysis: Identify and evaluate best-in-class practices in vendor onboarding, cataloguing, and engagement. Conduct comprehensive analyses to pinpoint gaps in current processes, engaging with all relevant stakeholders for deep insights.

- Strategic Planning and Documentation: Develop detailed Business Requirement Documents (BRDs) and collaborate closely with the product team and other stakeholders to design and implement process and product improvements from inception to deployment.

- Implementation and Training: Ensure smooth rollout of new processes and products by developing clear Standard Operating Procedures (SOPs) and providing thorough training and tutorials for all involved stakeholders.

- Continuous Improvement: Monitor, update, and enhance product solutions continuously, incorporating feedback and staying abreast of both internal and external developments to introduce new features and improvements.

- Efficiency and Automation: Strive to make processes more efficient and effective, minimizing manual interventions and errors through automation and other innovative solutions.

- Conversion Optimization: Focus on improving the cataloguing process to enhance the visibility and appeal of vendor products, thereby increasing conversion rates on the platform.

- Long-Term Vendor Engagement: Develop and maintain strategies for ongoing vendor engagement, ensuring vendors have access to the right data and tools to optimize their presence and performance on the platform. Closely work with other teams to ensure and maintain best in class industry practices.

What We’re Looking For

  • Proven Experience in managing complex business processes/Programs at scale, process improvement programs
  • Ability to think strategically, solve problems, and make data-driven decisions
  • ​​Exceptional communication and presentation skills to convey program status, insights, and recommendations effectively
  • Strong analytical and problem-solving skills with a keen attention to detail. Ability to identify root causes and propose data-driven solutions
  • Strong bias for action. Ability to work under pressure and deliver tangible business impact in time-critical situations

Why Join Us?

  • Zepto is on a blitzscaling path unlike any other startup today. Be the digital flagbearer for demand in this journey.
  • The opportunity to join one of the fastest-growing unicorns is rare. Also, we’re giving our team strong equity to create lasting wealth as our company grows.

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