Conversational Designers

6 days ago

Delhi, India Recro Full time
Position: Conversational Designers Skills: Specialists craft the dialogue and define how the chatbot should respond in various scenarios to make interactions seem more natural and human-like.
Roles and Responsibilities:
● Design effective, innovative, and delightful conversational experiences using user-centric design
methodologies
● Work with major enterprise brands to understand their business goals, their customer personas and
intents to define an automation roadmap
● Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate
and in what form
● Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error
handling patterns
● Define the intent portfolio for natural language understanding and how it maps in to conversation designs
● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge
those gaps
● Write copy suitable for automated conversations in the messaging medium
● Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive
specific goals
● Review and give feedback on designs from peers, including mentoring colleagues who may or may not be
designers
● Create and evangelize conversation design best practice standards, reusable design patterns and processes
● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team
members on conversation design best practices, processes, and reusable patterns.
● Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
To be successful in this role, you should possess:
● Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
professional experience
● At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
● We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
experience
● Strong prioritization skills.
● Excellent mastery of verbal and written english language.
● Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
LUIS, etc. and how it impacts conversation designs
● Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
and disadvantages are of each
● Contact center and/or customer service experience a plus

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