
Customer Relationship Executive
4 weeks ago
Job Title: Customer Relations Executive / Telecaller
Location: Cochin Head Office, Kerala
Company: Godspeed Immigration and Study Abroad Private Limited
Employment Type: Full-Time
About Us:
Godspeed Immigration and Study Abroad Private Limited is a leading consultancy in the field of overseas education and immigration services. With a reputation for integrity, expertise, and personalized support, we assist aspiring students and professionals in achieving their global career and educational goals.
Position Overview:
We are looking for a proactive and customer-focused Customer Relations Executive / Telecaller to join our Cochin Head Office team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, providing accurate information about our services, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Telecalling & Lead Generation:
- Make outbound calls to potential clients to introduce and promote our services.
- Handle inbound inquiries and convert them into qualified leads.
- Maintain a database of leads and follow up regularly to ensure conversion.
- Customer Support & Guidance:
- Provide accurate and timely information about various study abroad and immigration programs.
- Address client queries courteously and professionally via phone, email, or messaging platforms.
- Guide clients through the initial stages of the application process.
- Client Relationship Management:
- Build and maintain positive relationships with prospective and existing clients.
- Schedule appointments for counselors and ensure smooth handover of leads.
- Administrative & Reporting:
- Maintain call logs, lead status, and customer records in the CRM system.
- Prepare daily/weekly reports on lead activity and follow-up status.
Key Requirements:
- Minimum qualification: Bachelor's degree or equivalent.
- 1–2 years of experience in telecalling, customer service, or front desk operations (preferably in education or immigration sectors).
- Excellent verbal and written communication skills in English and Malayalam (additional languages a plus).
- Pleasant telephone etiquette and a positive attitude.
- Ability to work independently and as part of a team.
- Basic computer skills and familiarity with MS Office and CRM tools.
What We Offer:
- Competitive salary with performance-based incentives.
- Friendly and supportive work environment.
- Professional development and career growth opportunities.
- Exposure to the global education and immigration industry.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
Speak with the employer
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