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translate business needs into specification with defined business rules, workflow diagrams and risks analysisAnalyze and deliver recommendations on processes continuous improvementTier II User SupportPrepare training materials, conduct user training where requiredSupport users and coordinate with It and consultant to solve efficiently system problems Ad hoc reporting tasks to be assigned by managerSkill set:Ability to coordinate with several business teams, IT professionals and business analysts in different project development phases in both technical and business perspectivesExcellent verbal and written English communication and presentation skills Good interpersonal and customer interfacing skillsSystem problem solving, organization and management skillsStrong analytical skills and able to think strategicallyPERSONALITY TRAIT:An ability to think innovatively and creativelyPositive “can-do” attitudeProactive, dynamic, able to work independently yet a good team playerMature, capacity to operate under stress and can meet tight deadlinesResult and customer oriented Have the ability to influence and negotiate with othersQualificationAt least 10+years’ experience in project management, business analysis, and/or data quality management Extensive experience in handling business requirements and conditions against pre-defined scope of workBackground in data controls, data quality & reports Knowledge of basic accounting and of accounting software is preferred industry