[05/05/2024] CCaaS developer
1 month ago
world's leading provider of cloud and on-premises enterprise software solutions is seeking a CCaaS developer to join its team.
Experience
- Good Knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing- Should have knowledge in CTI or Voice recording products- Good understanding of VOICE protocols like SIP, H.323- Experience on VOIP, Dialer, ACD , IVR, SBC- Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.- Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management- At least two years- experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.- Experience with any of the following is a plus: real-time systems, event-driven systems, data engineering, audio processing, machine learning, natural language processing, speech recognition.- Your development responsibilities will be primarily in three areas; real-time audio processing (e.g., altering audio while maintaining synchrony in duplex conversations); integration APIs and protocols (text, VoIP, signalling, logging, configuration, ...); and application-level functionality (e.g., business logic, monitoring, failover, - ).- Provide expertise and engineering for call center integration and trends (e.g., vendor variations in protocols, rcs and webrtc for voice calls, - )
Key skills
- Voip, SIP, IP Telephony, Voice Gateways, C++
Position open only for India
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