Office of Strategic Initiatives-Business Program

Summary
Position Summary
Business Program Analyst
(Part of Deloitte Services LP – Business Services - Office of Strategic Initiatives)

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Are you passionate about driving impactful change and supporting teams through pivotal transformations? As a Lead Business Program Specialist within the Office of Strategic Initiatives (OSI) team, you will guide and execute Green Dot initiatives with regards to technology transformation, business process redesign, cultural transformation, strategic realignments, and workforce optimizations for our diverse business units and corporate functions.

Work you'll do
As a Business Program Analyst, you will:

• Drive initiatives with coordination of project and/or operational activities cross-functionally.
• Prepare and deliver project status reports to stakeholders, highlighting progress, risks, and issues, and managing stakeholder expectations.
• Act as the primary point of contact for stakeholders, ensuring clear and consistent communication for project and/or operations.
• Partner with the technology team in development and deployment of technical implementations, visualizations, digitalization, and emerging technology initiatives.
• Support translation of business needs into requirements and understand solutions that will incorporate these requirements.
• Conduct feasibility studies of new projects and coordinate their implementation, execution, control, and completion, ensuring consistency with company strategy, commitments, and goals.
• Identify and escalate potential project and/or operational risks and develop mitigation strategies.
• Provide comprehensive technical support to Business Services teams, ensuring smooth daily operations and prompt resolution of technical issues.
• Provide change management support to facilitate the adoption of new technology, processes, or systems.
• Provide excellent customer service to troubleshoot and resolve issues for business teams.
• Maintain detailed and accurate documentation of operational configurations, processes, and/or projects.
• Continuously evaluate processes and identify areas for improvement to share with management.

The team
Our team, in partnership with our Business Services stakeholders, IT partners, and technology vendors, leads the strategic development, design, configuration, and implementation of technology and reporting solutions to enhance the office and workplace experience, optimize productivity and create value for the Firm. We are seeking a highly motivated Lead Business Program Specialist to drive initiatives aligned with strategic objectives as part of our multi-year transformation roadmap to support office and workplace operations, administrative services, meetings and events services, and facilities management needs.

As a team, we:

• Formulate and implement Deloitte's Business Services digital strategies for 100,000+ practitioners.
• Set and execute the vision for a modern digital enterprise.
• Ensure business leaders' goals and objectives are met in technology project decisions.
• Spearhead the technology enablement of GreenDot strategies.

Qualifications
Required:

• Bachelor's degree in business, technology, or analytical area.
• Minimum of 3 years of related experience in a similar role in a corporate, customer-centric environment.
• Comfortable managing multiple projects concurrently, balancing priorities, and elevating risks and issues.
• Significant project management experience.
• Experience developing presentations for Executive leaders in PowerPoint.
• Strong analytical and troubleshooting skills
• Experience working in ServiceNow and Excel.
• Excellent written and verbal communication skills with ability to communicate effectively to a variety of audiences, including leadership.
• Self-starter, with ability to set and own priorities, as well as independently resolve routine issues.
• Effective in a hybrid work environment, combining virtual work with in-person meetings.

Work Location:
Hyderabad, India; with 80% remote work option

How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Work Timings: 2pm – 11 pm

Location: Hyderabad

Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

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