Fraud Prevention Representative

1 day ago

Indore, India NetRTech Solutions LLP Full time

Job descriptionCompany DescriptionNetRTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative - Work on-site (AHMEDABAD)This is a full-time role for a Customer Service Representative in AHMEDABAD. As a Customer Service Representative, you will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. Your day-to-day tasks will include addressing customer inquiries and concerns, resolving issues, and maintaining positive customer relationships.Note - Work Location will be AhmedabadQualifications- Customer Service Representative- Excellent communication and interpersonal skills- Ability to problem-solve and multitask- Attention to detail- Positive and patient attitude- Fluency in multiple languages is a plus- High school diploma or equivalent- Monitor and analyze transactions to detect and prevent fraudulent activities- Utilize analytical skills to identify patterns and irregularities- Investigate suspicious activities and implement preventive measures- Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations- Collaborate with cross-functional teams to enhance fraud prevention strategies for projects- Answer incoming communications from customers- Connect and resolve issues with customers using written communication onlySalary and Benefits:- Starting CTC: INR 26,000 per month- Maximum CTC: INR 36,000 per month- All above 40 per hour night shift allowance will be extra- Food will be office when you are in shift- Cab will be there- Stay will be given for 5 days once you relocateJob Location - AhmedabadThanks & Regards,HR Team. (Simran)Job Type: Full-time

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