Lead Systems Administrator T500-18103

4 weeks ago

Bengaluru, Karnataka, India Ferguson GCC Full time

About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Duties and Responsibilities:

  • Provide technical support within the Operations Center to include proactive and reactive incident resolution
  • Ensure the quality and delivery of technical operations supporting the business is in accordance with agreed standards
  • Provide technical support by collaborating with systems analysts, developers, business analysts, and project teams
  • Perform proactive reviews of system performance metrics, logs, and alerts to ensure event correlation and trend analysis are performed on a regular basis
  • Provide server and infrastructure support including installation, patching, upgrading, maintenance, and QA of systems per Ferguson standards.
  • Manage the creation and maintenance of inventory data for all servers.
  • Manage server and service configuration per ticket requests.
  • Perform weekly checks on system memory, CPU, disk, NFS, and NTP and fix according to policy.
  • Write, execute, and peer review Infrastructure Operations playbooks.
  • Ensure team documentation is populated with resolutions, workarounds, known issues.
  • Keep up to date with the technologies that are relevant to our work.
  • Participate in a 24x7 on-call rotation to support after hours issues and planned work

Qualifications and Requirements:

  • Minimum of + years of IT administration experience.
  • BA or BS degree preferred.
  • Solid experience with the following technologies: Vmware, Redhat Linux, Windows, Windows Server, Veritas netbackup, Nutanix, HPE OneView, Azure, PowerShell, SCCM, Azure Update Manager, and Active Directory.
  • Recent experience and proficiency with Cloud computing platforms, such as AWS, Azure, Oracle Cloud, and GCP.
  • Experience with installation, configuration, patching, and support for Windows & Linux environments.
  • Experience in an enterprise level production data center environment managing enterprise class servers.
  • Experience in proactively supervising system health and reacting accordingly.
  • Strong organizational and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work cross-functionally in a team environment and independently.
  • Solid ability to manage time appropriately and effectively prioritize tasks.
  • Proficiency in adhering to instructions, while also applying acquired knowledge to exceed those instructions when required.

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