Tr Customer Support Officer

3 days ago

Mangaluru, India Mphasis Full time

Job Description Role : Customer Support Officer - BPO Location : Pune/Mangalore Who are we looking for?  Graduate freshers with excellent communication skills  Analytical skills Technical Skills:  Operating the computer- Intermediate  MS Office - Intermediate  Avaya/Phone Operating skills – Beginner  Fluent in Spoken and written English with effective Business Communication  Communication in neutral accent over phone  Active listening and probing skills  Basic knowledge of Insurance  Typing Speed 30 WPM Process Skills:  Respond to customer queries via inbound/outbound calls and emails within defined SLA’s  Record interaction using client system with proper classification  Refer Knowledge base and perform task as per defined process  Follow up and closure of interactions to ensure customer satisfaction  Passionate about customer service  Comfortable with Rotational shifts, extended working hours and weekly offs.  Candidate should clear the V&A and online typing tests Behavioral Skills :  Positive energy  Positive attitude  Self learner Qualification:  Any Graduate, Freshers can apply

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