VMware Horizon Engineer

4 weeks ago

Bangalore, India NetConnect Private Limited Full time

Type : Work from Office

Location : Bengaluru

Notice Period : Immediate to 30 Days

Experience : 5 -8 Years

Mandatory Skills : Very Strong VDI Troubleshooting Experience(min 3-4 years) Experience with UAG, DEM & App Volumes Experience with Horizon Connection Server.

VMware Horizon View Qualification :

- Bachelor's degree in Engineering (or Equivalent).

- Minimum 5 years of relevant experience in Enterprise Managed Service environment.

- Certification on the latest track of VMware VCP, ITIL is an added advantage.

- Flexible to work in 24/7 support environment.

Technical Skills :

- Experience in managing Horizon Connection Server

- Admin, Operate and Manage VMware Horizon View and vSphere Datacenter

- Experience in managing Unified Access Gateway (UAG)

- Experience in BLAST and PCoIP protocols

- Experience in golden image preparation for Windows and Linux Horizon desktops

- Knowledge on dedicated-assignment, floating-assignment pools, and automated pools

- Knowledge on Instant-Clone, RDS Desktop and Application Pools

- Experience in NVIDIA graphics cards configuration for Desktop Pools

- Experience in App Volumes, Application Packages.

- Experience in Writable Volumes

- Experience in Dynamic Environment Manager (DEM) profile management and its features.

- Experience in vCenter and ESXi.

- Experience in Horizon and vSphere upgrades.

Key Responsibilities :

- Resolve customer's issues via telephone, email, or remote sessions.

- Identify and escalate issues in a timely manner to vendor according to process guidelines.

- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

- Maintain quality on case documentation, SLA timeframes and operational metrics.

- Performs within the Productivity Measure of the team (scorecard).

- Handle Problem Management, Post Incident Reviews and RCA.

Benefits and About NETConnect Global :

Why NCG :

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing

What We Offer :

- Career and competence support.

- Clearly defined career paths

- Personal Accident Policy

- Paid Maternity Leave and Paternity Leave

- Employee Assistance Program

- Gratuity

- Relocation Assistance

- Open Door Policy

- Disability Income Protection

- Equal Employment Opportunity

(ref:hirist.tech)

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