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Branch Operations Manager

2 months ago

madhya pradesh, India Kotak Mahindra Bank Full time
Job Role:
BRANCH OPERATIONS MANAGER
Role Synopsis:
Lead & Supervise the Service Team. Ensuring Regulatory and Procedural Compliance, Including Audits.
Ensuring Service Excellence to Enhance Portfolio, Control Retention & better Cross-Sell. Authorize & Check RO / SO Entries > Ensuring FTR.
Vault, Key Custodian. Monitor Branch / Staff Productivity, Drive Continuous Improvements.
About the Role:
Thorough overall understanding of Retail Banking Operations.
Customer Service Orientation. Ability to manage and motivate front office staff. Graduation is Mandatory, Preferred PG / MBA.
Relevant Experience of Min. 1+ Year in Team Handling, thorough Understanding of Banking. Ability to manage & motivate teams.
Responsibilities:
Lead & Supervise the Service Team
Ensuring Regulatory and Procedural Compliance, Including Audits
Ensuring Service Excellence to Enhance Portfolio, Control Retention & better Cross-Sell
Authorize & Check RO / SO Entries > Ensuring FTR
Vault, Key Custodian
Monitor Branch / Staff Productivity, Drive Continuous Improvements
Qualifications:
Graduation Mandatory, PG/MBA Preferred.
Required Skills:
Customer orientation
Team Leader
Ability to spot the details
Ability to Manage and Motivate Team