Team Lead, TEAM LEAD HWHA

7 days ago

Howrah, India ATSPL - West Bengal Full time

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Key job responsibilitiesDefining , building and executing the delivery process from delivery station to customer addressEnsure enough bandwidth in territorial delivery team to ensure peak time delivery managementEngage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.A day in the lifeGood communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.BASIC QUALIFICATIONS - Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsPREFERRED QUALIFICATIONS - Experience in logisticsOur inclusive culture empowers Amazonians to deliver the best results for our customers.

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