Senior Technical Services Engineer

M365 Endpoint Engineer Melbourne location This role is open to only current Fujitsu employees. We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role The position is for an experienced individual that has demonstrated capabilities and experience operating in a 3rd level engineering role. As Microsoft 365 Endpoint Engineer, you will be accountable for delivering an exceptional level of service to our consumers of our Modern Workplace services. The role supports and drives the technical agenda of the managed End User Computing and M365 environment, with a focus on repeatable 3rd level deliverables and implementation of simple and medium new technologies and changes with minimal supervision and be able to take initiative and look at the bigger picture. The role requires a high level of engagement with technical peers internally and externally and working on-site from customer site. Responsibilities and Accountabilities Key responsibilities will include but not be limited to the following: Maintain the managed End User Computing environment for Fujitsu Customers Microsoft identity management (Entra ID, AD Connect, ADFS and Microsoft Identity Manager) Modern business collaboration tools in M365 Administration Teams, Planner, Groups, Exchange Online, SharePoint Online, Yammer etc. Collaboration and video conferencing solutions like Teams, and ancillary systems like Poly, Cisco and Zoom Enterprise mobility and endpoint management solutions (Intune, and other MDM solutions) Email security and archive technologies (Office 365 ATP/EOP) Perform implementation activities from technical designs to meet project or service delivery requirements Resolve routine and ad-hoc customer enquiries, ensuring established processes/systems are followed Escalate/De-escalate issues to relevant team(s) or person(s) as necessary, to deliver requirements and to expectations Create, maintain, and contribute to documentation & knowledge articles Requirements and Experience Required experience Strong written and verbal communication skills Strong technical skills in Enterprise troubleshooting & root cause analysis PC hardware and software. Strong Scripting ability (PowerShell, VBScript, Batch) (advanced scripting, reporting, remediation, automation) Strong experience administering (AD, GPO, OU management, DNS/DHCP integration) Strong knowledge of Windows OS 10/11 Pro & Enterprise, Apple iOS end Microsoft Endpoint Manager (Intune) (advanced: compliance/configuration policies, app management, proactive remediations, WUfB). Autopilot (device provisioning, white-glove, hybrid Entra ID join) Microsoft 365 administration (Security, Compliance, Identity, Teams, SharePoint, Exchange Online) Azure Active Directory & Entra ID: conditional access, PIM, SSO, RBAC Microsoft 365 Copilot integration Experience with facilitating large and enterprise scale software deployments Working Knowledge of Incident, Problem, Change and Configuration Management (ITIL) processes Excellent documentation skills, for user training and technical documents Demonstrates specific knowledge of the function and makeup of MS SharePoint Extensive knowledge of core collaboration services in Office 365 Extensive knowledge of core Entra ID management Working knowledge of Entra ID and authentication technologies Desired Relevant industry certification viewed favourably ITIL V3/V4 Certification M365 / O365 Certifications Experience MAC OS operating systems using Intune \ JAMF \ SOIT Intermediate knowledge of application packaging technologies Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people ; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email ***********************. Search Firm Representatives PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. #DNP #Internal posting only #LI-DNI