Service Consultant

2 weeks ago

bangalore, India Infosys Full time

Job Description – Business Analyst/Product Owner

Expected Infosys Job Level/Role: JL5B-Consultant or JL5A-Senior Consultant

Type of hiring: Direct

Location: Anywhere in India, hybrid work model, at least 3 days a week in office


Required Skills

  • Should have 5+ years of IT experience with at least 50% of the experience is in requirement analysis and management in the role of business analyst, product owner or product manager.
  • Well versed in requirement elicitation, creation of use cases and user stories, business process documentation (“as-is” and “to-be” processes), process visualization and creation of business solution.
  • Experience in Agile project environment at least for 3+ years is mandatory and any certification in Agile methodology (CSM/CSPO), Project/Program management (PMP/PgMP), CBAP are highly desirable
  • Good to have worked in the domain of financial services/energy/utilities/travel/airline/telecom/education/EPC/GIS even though it is not mandatory
  • Strong analytical skills for building solution to the business problems and nice to have few years of technical experience
  • Overall breadth of knowledge in the leading technologies including AI/GenAI areas where various industry usecases can be identified and implemented
  • Should have good communication skills in English


Role Expectation

  • Work closely with the client SMEs, product owners, product managers and IT teams to understand and document the business objectives, scope and program expectations and to get sign-off
  • Engage stakeholders to identify cross-functional features, and impacts to current processes, operations, and platforms
  • As an analyst, translate business needs into requirements then into actions, including process modeling, creation of other visual models, business rule capture, user stories, use cases, functional requirements, and capturing user acceptance criteria
  • Map high level processes and elicit service requirements from the angle of: process simplification, improvement, automation, optimization and business performance
  • Bundling of service backlog items into implementable initiatives at the Scrum and Sprint backlog level, supporting the product owners and Scrum teams in the understanding of initiatives/scrum feature contents
  • Develop detailed service requirements, requirements scope, use cases, and user stories as needed, and work with Business Analysts at the Scrum level to ensure implementation of those
  • Ensure that Customer Experience and Customer Care requirements are included in the Service Backlog and cascaded down to the releases
  • Facilitating meetings involving cross-functional teams across the life cycle from strategy and planning to implementation
  • Generate and maintain requirements traceability matrixes and the relationships to use cases
  • Produce communications and documentation that is clear and organized


Other Requirements

  • The applicants must possess valid work authorization in the country of job location which does not require sponsorship by Infosys.
  • Candidate should be willing to relocate as per the project requirements

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