TCS Hiring for Head of Service Desk AI Transformation_PAN India
1 week ago
Job Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:- Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. - 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. - Proven track record of implementing AI solutions in enterprise environments.Preferred Skills & Certifications:- Certifications in ITIL v4, AI/ML, DevOps, Python, NodeJS etc. - Hands-on experience with ServiceNow, Microsoft Power Platform, Genesys Cloud CX or similar tools. - Strong understanding of AI ethics, governance, and Data Security/Legal contracts management. - Excellent leadership, communication, and stakeholder engagement skills. - Knowledge & experience on deployment of Agentic AI use cases for ITSM, Contact Centre, DeX solutionsKey Responsibilities:Strategy & Vision:- Define and execute the AI transformation roadmap for the service desk. - Identify opportunities for AI-driven improvements in incident resolution, request fulfillment, and user engagement. - Collaborate with IT and business leaders to align AI initiatives with organizational goals. - Technology Implementation - Lead the deployment of AI tools such as chatbots, virtual agents, NLP engines, and intelligent automation platforms. - Integrate AI capabilities into ITSM platforms (e.g., ServiceNow Virtual Agent, Microsoft Copilot). - Ensure robust data pipelines and model training processes for AI/ML systems. - Process Innovation - Redesign service desk workflows to incorporate AI and automation. - Drive shift-left strategies using AI to empower self-service and reduce ticket volumes. - Implement predictive analytics for proactive incident and problem management. - Team Leadership & Change Management - Build and lead a cross-functional team of AI engineers, data scientists, and service desk professionals. - Promote a culture of innovation, experimentation, and continuous learning. - Manage change across the organization, ensuring smooth adoption of AI solutions. - Performance & Governance - Define KPIs to measure AI impact (e.g., resolution time reduction, user satisfaction, automation rate). - Ensure compliance with data privacy, security, and ethical AI standards. - Report progress and insights to executive leadership.Kind Regards,Priyankha M
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New Delhi, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN India Experience: 15 to 20 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. Proven track record of implementing...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Head of Service Desk AI Transformation_PAN IndiaLocation: PAN IndiaExperience: 15 to 20 YearsJob Description:Required Qualifications:- Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field. - 15+ years of experience in IT service desk, with 3–5 years in AI/automation leadership. - Proven track record of...
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New Delhi, India Tata Consultancy Services Full timeJob Title: Service Desk Solution Architect_PAN IndiaLocation: PAN India Experience: 12 to 18 YearsJob Description:Required Qualifications:Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field. 12+ years of experience in ITSM or enterprise IT architecture, with 3+ years in a solution architect role. Strong experience...
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TCS Walkin Drive For Service Desk Agent
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive- Service Desk AgentGreetings from TCS!!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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TCS Walkin Drive For Service Desk Agent
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive-Service Desk Agent Greetings from TCS!! !TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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TCS Walkin Drive For Service Desk Agent
1 week ago
New Delhi, India Tata Consultancy Services Full timeTCS Walkin Drive-Service Desk Agent Greetings from TCS!! !TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. Your role is of key importance, as it lays down the foundation for the entire project.Make sure you have a valid EP...
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Service Desk
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 Yrs Location - Bengaluru/Chennai What we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....
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Service Desk
6 days ago
New Delhi, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Experience Range: 3 – 8 Yrs Location - Bengaluru/Chennai What we are looking forMust HaveShould be customer centric and understand the Service Desk (SD) support function....
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New Delhi, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshootingTeam Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 yearsLocation: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
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New Delhi, India Tata Consultancy Services Full timeTCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshootingTeam Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 yearsLocation: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...
