Desktop Support Engineer

2 months ago

thrissur, India XOFOZ INFORMATION TECHNOLOGY Full time

XOFOZ Technology is one of the dynamic organizations In the UAE having a focused team headed by a group of young energetic professionals who are technically qualified and innovative. Our comprehensive services include on-site & online technical support, 24/7 Emergency support, cloud-based services, strategic IT consulting including disaster recovery planning, IT project management, surveillance and access control systems, software solutions and procurement of products & services at a very cost effective way and with exceptional quality. At Xofoz, we believe in working side-by-side with our clients' requirements to build the best solutions and provide ongoing support to run, grow and scale their business successfully. Everything we do is made possible through a deep commitment to collaboration and a powerful network of inspiring experts.

The Role

You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Designing, maintaining and supporting the network infrastructure.
  • Monitoring system performance and ensuring reliability and availability.
  • Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
  • Providing Level 2 support and troubleshooting as and when required.

Ideal Profile

  • You possess a Degree/Diploma in Computer Science, Engineering or related field.
  • You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
  • You have excellent communication and interpersonal skills.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast paced environments
  • You are adaptable and thrive in changing environments

What's on Offer?

  • Excellent career development opportunities
  • Leadership Role
  • Attractive salary & benefits

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