Walk in Interview _ OTC Billing_ Whitefield

1 week ago

Delhi, India HCLTech Full time
HCL Tech is Hiring.
HCL Tech-Mega Hiring for Order to Cash-Billing-Bengaluru (Whitefield) 25th Nov 24
Experience: 2 to 5 Years (only)
Shift Time: - UK Shift
Designations: - Analyst
Salary: - Best in Industry
Notice period: - Less than 30 Days
Walk in Time : 12 PM to 2 PM (Only)
Work Location: - HCL Technologies Limited, 6th Floor Unit-B Aviator Building ITPL SEZ Whitefield Road, Bengaluru, Karnataka 560066.
Role, Purpose, and Scope
The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied.
Key components of success will include:
• Achievement of monthly/quarterly targets and SLA
• Regular communication to Team Leader
• Robust escalation process.
• Resilient under pressure and ability to quickly adapt to unforeseen work demands.
• Committed approach to team work.
Major Responsibilities
• Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set.
• Monitoring of billing holds
• CFM activity
• Manual meter reading entry on behalf of customers/Partners
• Identifying system issues and logging Solution Manger tickets to resolve
• Ensure business targets on billing completeness, quality and timeliness are achieved.
• Driving connectivity to ensure billing quality
• Promote Portal usage – self-service for meter reading entry
• Able to work under pressure and reach targets to the best of your abilities.
• Escalate, to the next level, any unresolved billing issues in a timely manner.
• And any ad hoc duties as required.
• To ensure strict adherence to IC & Sarbox requirements.
Role specific competencies and requirements:
• Fluency in (specific language), both written and verbal.
• Candidate should have minimum 2 years of experience in OTC Billing with any international process.

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