Card operations and chargeback associate

4 weeks ago

Delhi, India TriOptus Full time
Title: Senior Associate - Retail Banking Ops-Cards Operations Issuing
Duration: 6 months
Type: CONTRACT and REMOTE
Objective:
To minimize financial losses for the bank, merchants, and cardholders by implementing robust chargeback management processes, optimizing dispute resolution efficiency, and ensuring compliance with card scheme regulations.
Key Strategies & Responsibilities
1. Chargeback & Dispute Management
- Handle daily chargeback cases promptly to minimize financial exposure for the bank, merchants, and cardholders.
- Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
- Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
2. Dispute Loss Reduction
- Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
- Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
- Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
3. Process Optimization & Risk Control
- Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
- Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
- Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
4. Cross-Functional Collaboration
- Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
- Provide input during product design and rollout to ensure risk controls are embedded from inception.
- Support business decisions by presenting data-driven insights and risk impact assessments.
5. Compliance & Quality Monitoring
- Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations

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