Renewal Manager

2 weeks ago


bangalore, India Elastic Full time

What You Will Be Doing:

Instigate and implement Key renewals projects across the organisation Develop key strategies for the renewal process, working cross functionally with multiple Departments such as Customer Success, Sales, Legal, Cloud teams Work closely with Customer Success to develop and implement renewals best practices Provide a seamless customer journey, finding opportunities for improving customer experience whilst optimising contract renewals Demonstrable Commercial acuity, having the ability to implement a broad approach, uncovering issues, removing roadblocks and adopting a general Account Management approach Tactical awareness, providing operational capabilities around forecasting and reporting

What You Bring Along:

10+ yrs experience within renewals, with demonstrable experience of scaling a renewals practice Ability to design and implement processes and procedures around renewals Experience working within a renewals team within a SaaS environment Strong contract acumen and ability to negotiate on Licence and SaaS agreements (?) Strong Account Management skills and ability to work within a matrix environment Comfort working in a fast paced, distributed environment with the ability to manage multiple work streams Bachelors degree

Additional Information

We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Double your charitable giving - We match up to $1500 (or local currency equivalent) Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with minimum of 16 weeks of parental leave
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