Collections Manager
13 hours ago
About us:
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders: Sachin Bansal & Ankit Agarwal
What makes you a good executive at Navi?
● Ability to learn
● Being disciplined
● Communicating well
What would your role at Navi Look Like?
● Setup and manage the network of agency partners to drive collections for the region
● Ensure proper planning for effective recovery through strong execution; guide and motivate the agencies and their field team to reach monthly targets
● Data analysis to assess performance and identify key gaps while driving the results
● Monitoring and supervision of activities of the allotted agency and end agents conducting regular audits.
● Guide the agencies and agents regarding their performance vs targets
● Maintain fair collection practices in adherence to the code of conduct & legal guidelines and ensure that the team follows the same
● Synthesize learning from ground operations and generate insights/ideas for driving better efficiency
What are some good skills for this role?
● Business / Sales / Operations/ Collection leader with 2+ years of relevant experience
● Experience with tech-first startups or top FMCGs preferred
● Entrepreneurial mindset along with an ability to hustle and solve problems on the ground
● Experience working with vendors
● Strong analytical skills and knowledge of the local language
● Excellent communication and interpersonal skills with a collaborative management style
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