Associate Manager II

3 weeks ago

Delhi, India Navi Full time
About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision

• Demonstrates dedication, perseverance and high ownership

• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

About the role:

As an Associate Manager in IT Helpdesk function candidate is responsible for overseeing primarily two areas as below:

- HelpDesk Management: Oversee and manage his/her team working on End User support.- Asset Management: The lifecycle of the organization's IT assets, including hardware, software, datacenter and network equipment.

Key Responsibilities:

HelpDesk Management:

1. Team Management:

- Lead, mentor, and develop a team of help desk technicians.- Set performance goals and conduct regular evaluations for helpdesk staff.- Schedule and manage helpdesk coverage to ensure adequate support during business hours and on-call rotations.

2. Helpdesk Operations:

- Oversee the helpdesk ticketing system to ensure timely and effective resolution of support requests.Monitor and report on helpdesk performance metrics, identifying areas for improvement.

3. Technical Support:

- Provide hands-on support for complex technical issues and escalations. Ensure helpdesk staff are trained on the latest technologies and troubleshooting techniques.

4. User Support:

- Ensure high levels of customer satisfaction by providing prompt and effective support.Gather feedback from users to identify recurring problems and areas for improvement.- Develop and maintain a knowledge base of common issues and solutions for users and helpdesk staff.

Asset Management:

1. Asset Lifecycle Management:

- Develop and implement IT asset management strategies, policies, and procedures.- Oversee the acquisition, deployment, maintenance, and disposal of IT assets.- Maintain an accurate and up-to-date IT asset inventory database.- Track and manage software licenses to ensure compliance with vendor agreements and regulations.

2. Inventory Management:

- Coordinate with the procurement team to ensure timely ordering and receipt of IT assets.Conduct regular audits (physical and system generated) of IT assets to verify accuracy and completeness of asset records.

3. Vendor Management:

- Maintain relationships with IT vendors and service providers. Monitor vendor performance and resolve issues related to IT assets.

Education and Experience:

- Bachelor’s degree in Information Technology, Computer Science or a related field.- Minimum of 3 years of experience in IT asset management or a related role.- Experience with IT Serve and Asset management tools and software ex:Manage Engine, Fresh Works, Service Now, etc- Experience with helpdesk ticketing systems and remote support tools.

Skills and Competencies:

- Strong leadership and team management skills.- Excellent problem-solving and troubleshooting abilities.- Proficiency in Microsoft Office Suite and IT asset management software.- Proficiency in Microsoft Office Suite and common IT support software.- Effective communication and interpersonal skills.

Certifications:

- IT Asset Management (ITAM) certification is a plus.- Other relevant certifications such as ITIL or PMP

  • Project Manager II

    3 weeks ago

    Delhi, India SteriMax Inc. Full time

    SCOPE OF THE POSITIONReporting to the Associate Director, Project Management, the Project Manager’s primary responsibility will be to operationalize new products and new CMOs into the business.KEY RESPONSIBILITIESProject Management- The Project Manager will be responsible for operationalizing new product / new CMO projects. The scope is from term sheet...

  • Product Manager II

    3 weeks ago

    Delhi, India Swiggy Full time

    Job Profile: Product Manager IILocation: Bangalore | KarnatakaYears of Experience: 4-6 YTeam Details and Job Summary:As a Product Manager II, you will own the user experience for merchant and driver payouts, streamlining processes and reducing friction to boost NPS. You will act as the custodian of corporate, tax, and tech compliance for the organization,...

  • Tandoor Commi I/ii/ii

    2 months ago

    Delhi, Delhi, India The Fern Residency, Vijayapura Full time

    **Department**: Production **Responsible To**: Commi I/II/III Tandoor **Job Summary**: The Commi I/II/III in Food Beverage Production play essential roles in the culinary team, contributing to the planning, preparation, and presentation of culinary offerings. **Commi I/II/III - Established Duties**: - **Menu Execution**: Assist in executing menu items...

  • Iis/windows administrator

    3 weeks ago

    Delhi, India Hexaware Technologies Full time

    QUALIFICATIONS:• Detailed knowledge of Windows Servers, IIS,. NET and Java applications• Experience in installing and configuring Windows Server Roles, Features, and IIS Components.• Experience in installing SSL certs and applying security protocols.• Working knowledge of development tools Bitbucket, Jenkins, FTP/SFTP• Well versed with Oracle...

  • Technical IIS Support Specialist

    3 weeks ago

    Delhi, Delhi, India Movate Full time

    Job SummaryWe are seeking a highly skilled Technical IIS Support Specialist to join our team at Movate. This is a fantastic opportunity for an experienced professional to take on a challenging role and make a significant impact in the company's success.About the RoleIn this position, you will be responsible for providing top-notch technical support for...

  • Windows IIS Support Professional

    3 weeks ago

    Delhi, Delhi, India Movate Full time

    Job Title: Windows IIS Support ProfessionalCompany Overview:Movate is a leading provider of innovative IT solutions, dedicated to delivering exceptional customer experiences. Our team of experts is passionate about solving complex technical challenges and providing top-notch support.Job Summary:We are seeking an experienced Windows IIS Support Professional...

  • Clinical Research Associate Ii

    7 months ago

    Delhi, Delhi, India PSI CRO Full time

    **Company Description** We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2700 driven, dedicated and passionate individuals. We work on the front line of medical science, changing lives, and bringing new medicines to...

  • Senior System Manager II

    3 weeks ago

    Delhi, India Novo Nordisk Full time

    The PositionAs a Senior System Manager -II at Novo Nordisk, your key responsibilities will include:- Oversee operations and maintenance of systems, user access management.- Responsible for system audits, Information Technology Risk Assessment (ITRA).- Evaluate the Enterprise Architecture and craft a forward-thinking IT system strategy to propel the...

  • Commis Ii

    7 months ago

    Delhi, India Hilton Full time

    Commis II With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • People Connect Associate Ii

    3 days ago

    Delhi, India Moody's Full time

    **Job Description - People Connect Associate 2 - India** - Ensuring employees queries are closed within TAT and 50% volumes are processed compared to People Connect Associate 1 - Responsible for accurate and timely inputs of changes in Workwise and Onboarding formalities - TAT reviews and feedback to People Connect Associate for errors - Error tracking...

  • Product Associate

    2 months ago

    Delhi, India Abakkus Asset Manager Private Limited Full time

    Abakkus Asset Manager Private LimitedAbakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors.In just 6 years of incorporation Abakkus...

  • Business Development Associate

    1 month ago

    Delhi, Delhi, India JS Advisors Full time

    Job Title: Business Development AssociateWe are seeking a highly skilled Business Development Associate to join our team at JS Advisors in South Extension Part-II, Delhi.Key Responsibilities:Assist in statutory, internal, and tax audits to ensure compliance with regulatory requirements.Prepare financial statements that accurately reflect the company's...

  • YVP and Associates | Articled Assistant | delhi

    1 month ago

    delhi, India YVP and Associates Full time

    We are pleased to announce that our firm, YVP and Associates , is seeking enthusiastic and committed individuals to join us as Article Assistants as part of their Chartered Accountancy training.Eligibility Criteria:Completion of CA Intermediate Group I/II/bothStrong academic background and a willingness to learnKey Areas of Exposure:Auditing and...

  • Statistical Programmer Ii

    4 weeks ago

    Delhi, Delhi, India Parexel Full time

    Job Profile Summary The Statistical Programmer II provides technical expertise for the conduct of clinical trials, and works with mínimal supervision to support various programming activities related to the analysis and reporting of clinical study data. In addition, the Statistical Programmer II may fill the Statistical Programming Lead role (or part of...

  • IIS Web Server Administrator

    3 weeks ago

    Delhi, Delhi, India Live Connections Full time

    Job Description:Live Connections is seeking a highly skilled IIS Web Server Administrator to join our team. As a key member of our infrastructure team, you will be responsible for installing, configuring, and managing IIS and JBoss as primary technologies.Responsibilities:Install, configure, and manage IIS and JBoss environmentsProvide secondary support for...

  • Growth Marketing Associate

    7 months ago

    Greater Kailash II, Delhi, Delhi, India 88OWLZ Full time

    We are hiring for our client **Organization - 88OWLZ** Your go-to for distinctive handmade gifts from skilled Indian craftsmen. We're a rapidly growing, pioneering startup, bringing you a first-of-its-kind experience in the realm of customizable gifts for festivals, corporate events, and weddings. **Designation** - Growth Marketing...

  • Configuration Specialist II

    3 weeks ago

    Delhi, India TransPerfect Full time

    OVERVIEW This role reports to the Manager, Configuration Team. The Configuration Specialist II supports configuration activities for active and new client accounts across all TI Products. The Configuration Specialist II will be required to meet all client timelines and work in conjunction with the Technical Services and Operations Teams in order to...

  • Technical Program Manager II

    3 weeks ago

    Delhi, India Cashfree Payments Full time

    Technical Program Manager-II JD About us:Cashfree Payments is India’s leading payments and API banking company. It provides full-stack payment solutions for businesses in India to accept payments and make payouts via 180+ payment modes - all with a simple integration. Over 6,00,000+ Businesses trust Cashfree Payments with payment collections, vendor...

  • Tandoor,indian & Conti Commi Ii/iii

    3 weeks ago

    Delhi, Delhi, India The Fern Residency, Vijayapura Full time

    **Department**: Production **Responsible To**: Commi II/III Tandoor,Indian Conti **Job Summary**: The Commi II/III in Food Beverage Production play essential roles in the culinary team, contributing to the planning, preparation, and presentation of culinary offerings. **Commi I/II/III - Established Duties**: - **Menu Execution**: Assist in executing menu...

  • Product Associate

    2 months ago

    Delhi, India Abakkus Asset Manager Private Limited Full time

    Abakkus Asset Manager Private LimitedAbakkus is an alpha focused asset manager managing ~INR 37,000 crores in public markets and private equity strategies. Our offerings include Alternative Investment Funds across all three categories, Portfolio Management Services, Advisory Services for Domestic and Global Investors.In just 6 years of incorporation Abakkus...