Global Service Desk Engineer
2 days ago
Global Service Desk Senior EngineerCOMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently boasts 110+ MW of contracted capacity, with a land bank scalable up to 750 MW.What sets BDx apart is our integration of AI-optimized infrastructure, energy-efficient design, and sovereign-grade compliance—enabling future-ready, sustainable operations. We go beyond traditional data centers by offering tailored solutions powered by renewable resources.BDx is a portfolio company of I Squared Capital , a leading global infrastructure investor with a focus on digital infrastructure, energy, utilities, and transportation.Learn more: SUMMARYThe Global Service Desk executive acts as the first point of contact for customers. The role involves managing and responding to customer emails, calls, service tickets, and incident tickets, ensuring timely acknowledgment, resolution or escalation of issues. The candidate should possess strong communication skills, customer-centric thinking approach, and the ability to understand and interpret technical queries effectively while coordinating with internal and operational teams.DUTIES AND RESPONSIBILITIESWork in rotational shifts to support global customers (24x7 environment).Ensure all communications maintain professionalism, clarity, and customer empathy.Proactively monitor and follow up on open tickets until closure, ensuring service quality and customer satisfaction.Manage customer interactions via email, phone calls, and ensuring all queries are acknowledged and addressed within defined SLAs.Accurately understand customer requirements and record them in the incident or request management system.Coordinate with internal teams (Network Operations, Data Center Operations, IT, etc.) for resolution and ensure timely updates to customers.Escalate critical incidents to the appropriate teams and management as per escalation protocolsQUALIFICATION AND EXPERIENCEBachelor’s Degree (Graduate in any discipline – preference for IT, Computer Science, or Telecommunications).1–2 years of experience in customer service, data center support, telecom service operations, or IT service desk environment.Excellent verbal and written communication skills in English.Strong understanding of IT or telecom service operations, SLAs, and escalation processes.Ability to analyze issues, think logically, and coordinate across multiple teams.Good knowledge of MS Office tools (Excel, Outlook, Word, PowerPoint).Flexible to work in rotational shifts, weekends, and holidays as required.Customer-first mindset with attention to detail and problem-solving ability.KEY COMPETENCIES:Customer-centric approach with strong interpersonal skills.Excellent listening, comprehension, and communication abilities.Analytical thinking and proactive problem-solving.Ownership and accountability in issue resolution.Adaptability to dynamic work environments and priorities.Team collaboration and continuous learning mindset.At BDx, we believe that our success lies in the hands of our talented and dedicated employees. Together, we are shaping the future of the data center industry and making a positive impact on the world.
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Global Service Desk Engineer
1 day ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEW BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
2 days ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
2 days ago
navi mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
2 days ago
navi mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior Engineer COMPANY OVERVIEW BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk Engineer
1 day ago
Navi Mumbai, India BDx Data Centers Full timeGlobal Service Desk Senior EngineerCOMPANY OVERVIEWBDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large enterprises, and AI customers. Operating across high-growth markets—including Indonesia, Hong Kong, Singapore, and Taiwan—BDx currently...
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Global Service Desk
3 days ago
Mumbai, India IMPACT Infotech Pvt. Ltd Full timeUrgent Hiring for Top MNC Role : Global service desk Experience : 0.6 to 5 Years Location: Mumbai Skill: Troubleshooting ,0365 ,Blue Screen Error, installation **Salary**: Up to ₹550,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (required) **Experience**: - Service...
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Global Service Desk Executive
3 days ago
Mumbai, India Allied Digital Full time**Global Service Desk Executive** **Profile of the position**: Level - Junior management level position. Grade - L5 grade. Reporting to Head - Managed Services. Should be able to work in rational shifts. **Duties and **Responsibilities** - Assist Global Service Desk (GSD) Engineers by providing First level support. - Identify and solve escalated problems...
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Global Service Desk
2 days ago
Andheri, Mumbai, Maharashtra, India Impact InfoTech Full timeRole : IT Service Desk Experience : Min 6 Month of experience as a International Service Desk analyst Location : Andheri/Mahape Salary : Up to 7 LPA Notice : Immediate to 30 days Skills : Blue Screen Error, Office 365, Troubleshooting, VPN, Network Education : HSC/Graduation **Salary**: Up to ₹700,000.00 per year **Benefits**: - Provident...
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Service Desk engineer with Portuguese
1 day ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtreeOur CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
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Service Desk engineer with Portuguese
24 hours ago
Mumbai, India People Prime Worldwide Full timeAbout LTIMindtree Our CLient is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...
